Front Desk Clerk - Choice Advantage Knowledge Highly Recommended

Concord Hospitality Enterprises; Fort Myers (FL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises invites applicants for a front desk/guest services role in Fort Myers, FL. You will greet guests, handle inquiries, process payments, and maintain lobby standards with a friendly, professional approach.

We value teamwork, reliability, and the ability to adapt to busy periods. This full-time position offers benefits, training, and opportunities for career advancement within Concord-managed hotels.

Qualifications

• High school diploma preferred.
• Choice Advantage knowledge preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.
• Maintain cleanliness of lobby and lobby entrance.
• Assist with cleaning and stocking the small but mighty Gym!

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Flexible shifts

Education

High school diploma

Tools

Choice Advantage

Job description

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures
• Maintain cleanliness of lobby and lobby entrance.
• Assist with cleaning and stocking the small but mighty Gym!

Qualifications

• High school diploma or equivalent preferred
• Preferable to have Choice Advantage knowledge.
• Prior hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our Associates Proudly Cheer

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.