Front Desk Clerk

CY Washington; Washington (Washington County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Discounted room rates at Concord-hosts

Job summary

Concord Hospitality is seeking a friendly and professional Guest Service Agent to welcome guests and provide exceptional service at our Washington state property.

You will support daily operations, handle guest interactions with privacy and care, and contribute to a positive, safe environment while promoting Concord’s standards and offerings.

Qualifications

• Strong interpersonal and communication abilities.
• Ability to multitask and stay professional in a fast-paced environment.
• Flexible to work varied shifts including evenings, weekends and holidays.
• Detail-oriented with good organizational skills.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain high service and hospitality standards.
• Address guest concerns promptly to ensure satisfaction.
• Post guest charges and handle payments with proper cash procedures.
• Handle guest mail and messages with privacy and professionalism.
• Stay informed about hotel brand, travel programs, and offers.
• Communicate guest feedback to departments and management.
• Respond to calls, lobby visitors, and team members needing assistance.
• Maintain knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Professionalism

Detail oriented

Flexible shifts

Education

High School or better

Job description

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Qualifications

• High school diploma or equivalent preferred
• Prior hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Behaviors

Preferred

• Leader : Inspires teammates to follow them
• Team Player : Works well as a member of a group
• Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Self-Starter : Inspired to perform without outside help
• Growth Opportunities : Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

• High School or better.