Front Desk Clerk- 2nd Shift

Aloft OSU; Columbus (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Life Insurance

Critical illness insurance

PTO

Hotel discounts

Job summary

Aloft OSU in Columbus, OH seeks a Front Desk Clerk for your 2nd shift, typically 3pm-11pm. You will greet guests, handle transactions, answer phones, and operate front office equipment to support guest relations.

Responsibilities include revenue-related upselling, coordinating arrivals/departures, cash handling, and maintaining front desk operations with a strong emphasis on safety and guest satisfaction.

Qualifications

• Excellent interpersonal/communication and customer service skills.
• Customer services experience/hotel front desk experience preferred.
• Fluent English communication and professional demeanor.

Responsibilities

• Greet guests and handle front desk transactions.
• Answer phones and manage guest requests to ensure satisfaction.
• Support Front Office Supervisor and maintain front desk operations.
• Follow cash handling procedures and report issues promptly.
• Ensure front desk cleanliness and proper key control; wear uniform.

Skills

Interpersonal communication

Customer service

Hospitality

Tools

PMS system

Job description

We are looking for 2nd shift front desk agent, primarily 3pm-11pm.

This position pays $ 16-18 / hour.

Full time Front Desk Clerk benefit package offered:

• Benefits begin 30 days after you start
• Medical
• Dental
• Vision
• Life Insurance
• Critical and Accident Insurance
• PTO
• Hotel Discounts

Job Summary:

Service guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relations. Effectively support the Front Office Supervisor, control and manage all front office operations and exceed company standards for guest satisfaction.

Specific Duties:

• Assists in maximization of revenue goals through up selling and down selling according to occupancy, rates and competitors;
• Efficiently coordinates daily arrivals and departures including special requests;
• Follow hotel’s cash handling procedures;
• Keeping front office neat and organized and communicating daily activities to appropriate departments;
• Seeks feedback from guest to ensure the highest level of satisfaction and resolving problem situations through management aid to exceed guest expectations;
• Responds to and directs emergency situations and security issues to management immediately;
• Report to supervisor any health, safety, or hazard issues;
• Ensures that health and safety standards are maintained with the front desk both employee and guest perspective;
• Ensuring of safety and well being of our guests and co-workers by having a working knowledge of crisis and emergency procedures;
• Responsible for all operations of the front desk including shift reports, cash drops, call around and other functions to better serve guest and operation of front desk;
• Attends meetings and training as requested;
• Responsible for proper key control;
• Must wear uniform;
• Must comply with hotel and brand standards;
• Ensures compliance of all company policies and procedures;
• Work closely with the sales team and capitalize on all revenue;
• Have good understanding of PMS system;
• Be willing to work any shift and fill in when other associates are not able to work;
• Continue working until the next shift arrives;
• Send a daily end of shift activity to Supervisor and copy to General Manager;
• Must embrace the Mission, Values and Vision of Indus.
• Maintain personal cleanliness.

• Education/Experience: Customer services experience/hotel front desk experience preferred.
• Language Skills: Excellent interpersonal/communication and customer service skills. Proficiency of English Language for understanding business letters, memos, customer interaction, presentations, demonstrations, employee direction, audits etc.
• Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Indus Hotels and Individual Hotel staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Indus Hotels / Individual Hotel associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

We look forward to hearing from you soon!

Compensation details:

16-18 Yearly Salary