Front Desk Clerk

Eastern Radiologists, Inc.; Washington (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Eastern Radiologists, Inc. seeks a Front Desk Clerk to check in patients, schedule appointments, verify referrals and insurance eligibility, and support the patient intake workflow in a busy radiology office.

The role requires strong organizational and communication skills, a professional demeanor, and the ability to handle confidential information. Candidates should be capable of coordinating with clinicians and staff to ensure smooth patient flow in a clean medical facility.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service experience preferred.
• BLS/CPR certification required.
• Excellent organizational, communication and interpersonal skills.
• Ability to work independently and maintain confidentiality.

Responsibilities

• Greet patients and visitors in a courteous, professional manner.
• Verify and obtain patient identification and insurance information upon arrival.
• Obtain and update necessary forms, consents, and referrals.
• Answer incoming calls, respond to inquiries, and route calls/messages appropriately.
• Collect deductibles, copayments, and/or any monies due and provide receipts.
• Input patient data for the creation of the patient account.
• Coordinate with technologists and clinical staff to ensure smooth patient flow.
• Notify patients of delays or schedule changes and provide preparation instructions.

Skills

Organizational skills

Communication

Interpersonal skills

Phone etiquette

Discretion

Ability to work alone

Education

High school diploma or GED

Job description

Job Summary:

Front Desk Clerk is responsible for checking in all patients, scheduling, verify referrals & insurance eligibility and other tasks as deemed necessary in processing patients for exams.

Major Job Functions:

• Greet patients and visitors in a courteous, professional manner.
• Verify and obtain patient identification and insurance information upon arrival.
• Obtain and update necessary forms, consents, and referrals.
• Answer incoming calls, respond to inquiries, and route calls/messages appropriately
• Collection of deductibles, copayments and/or any monies due on patient account and provide receipts
• In-put patient data for the creation of the patient account
• Assembling of patient information to be utilized by Technologists and Radiologists
• Notifies patients of delays, scheduling, rescheduling, etc. of their appointment
• Confirm upcoming appointments and provide patient with preparation instructions, as needed
• Coordinate with technologists and clinical staff to ensure smooth patient flow
• Address patient questions or concerns promptly and professionally
• Notify clinical staff of any schedule delays or special patient needs
• Practice cost-containment measures in all aspects of the facility
• Comply with the policy and procedures set forth by Eastern Radiologists, Inc.
• Perform other miscellaneous duties as requested.

Specifications:

• Education: High School Graduate or equivalent (GED)
• Experience: Minimum of 1 year customer service or equivalent preferred.
• Certification/License/Registration: BLS/CPR certification required.
• Position Titles and Number Supervised: NONE
• Special Training/Skills: Must have excellent organizational, communication and interpersonal skills. Must possess excellent phone etiquette. Must possess the ability to work alone. Must be discrete with all confidential information.
• Physical Demands: Must have visual acuity and manual dexterity to handle mail loads.
• Working Conditions: Works in a clean spacious, well lighted medical facility office. Sits, stands and walks intermittently throughout the day. Must stoop and bend in the course of job performance.
• Other (Operational Excellence): Employee must be aware of and fully support all practice policies and procedures. Must have demonstrated ability to deliver services to physicians, patients and fellow employees with compassion and in a responsive, courteous and concerned manner.