Front Desk Clerk

HGI Twinsburg; Twinsburg (OH); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Life insurance

Disability (Short-Term/Long-Term)

401k with Company Match

Discounted room rates

Training & development

Job summary

Concord's Ohio property in Twinsburg is seeking a Front Desk Clerk to deliver exceptional guest experiences with a warm, attentive welcome throughout stays.

You will check guests in/out, handle reservations and requests, process payments, answer calls, and keep the lobby and front desk organized while following safety procedures.

Ideal candidates have a high school diploma, hospitality experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• Experience in hospitality or customer service preferred.
• Strong communication and guest service skills required.
• Ability to multitask in a fast-paced environment.
• Basic computer and cash-handling skills required.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Communication skills

Multitasking

Attention to detail

Cash handling

Reliability

Physical stamina

Flexible schedule

Education

High school diploma or equivalent

Job description

OH, HGI Twinsburg OHTWIN | 403 8971 Wilcox Dr. I, 480 OH-82 Twinsburg, OH 44087, USA

• On-site
• Front Office
• Full-Time
• Requisition #: FRONT063703

Description

As a Front Desk Clerk, you play a key role in creating exceptional guest experiences by providing friendly, attentive service and ensuring every guest feels welcomed, supported, and valued throughout their stay.

Responsibilities:

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability andmaintainaccurateguest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Qualifications:

• High school diploma or equivalent preferred.
• Previoushospitality or customer service experience preferred.
• Strong communicationand guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods andlift upto 40 lbs. when needed.
• Must be able toworka flexible schedule, including evenings, weekends, and holidays.

Benefits (Full TimeAssociates only)

Full-time associates are eligible toparticipatein a comprehensive benefit package, which includes

• Competitive wages
• Life insurancewithShortTerm andLong-Termdisability options
• 401k with Company Match
• Discounted room rates at Concord managed hotels
• Training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun.It’simportant to us to providea great workenvironment for ourassociatesand we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and qualityaccommodationsin everymarketwe exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEOemployerM/F/D/V. Wemaintaina drug-free workplace.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.