Front Desk Clerk

Concord Hospitality Enterprises; San Marcos (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401k with Company Match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality is hiring a Front Desk Clerk to create exceptional guest experiences through friendly, attentive service at our Texas location. You will check guests in and out, handle reservations, process payments, answer inquiries, and maintain a welcoming lobby.

Ideal candidates have a high school diploma (or equivalent), hospitality or customer service experience, strong communication, multitasking ability, and a flexible schedule including evenings and weekends.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Communication

Multitasking

Cash handling

Basic computer skills

Flexibility

Education

High school diploma or equivalent

Job description

Description

We are hiring a Front Desk Clerk!

As a Front Desk Clerk, you play a key role in creating exceptional guest experiences by providing friendly, attentive service and ensuring every guest feels welcomed, supported, and valued throughout their stay.

Responsibilities:

• Deliver exceptional guest service and create a welcoming experience.

• Check guests in/out, manage reservations, and handle special requests.

• Respond to guest inquiries and resolve concerns promptly and professionally.

• Process payments, cash transactions, and guest account charges accurately.

• Answer phone calls and provide information on hotel services and amenities.

• Monitor room availability and maintain accurate guest records.

• Maintain a clean and organized front desk and lobby area.

• Communicate guest feedback, maintenance needs, and operational updates.

• Follow all safety, security, and emergency procedures.

Qualifications:

• High school diploma or equivalent preferred.

• Previous hospitality or customer service experience preferred.

• Strong communication and guest service skills.

• Ability to multitask and stay organized in a fast-paced environment.

• Detail-oriented with basic computer and cash-handling skills.

• Professional, reliable, and service-focused.

• Ability to stand for extended periods and lift up to 40 lbs. when needed.

• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Benefits (Full Time Associates only)

Full-time associates are eligible to participate in a comprehensive benefit package, which includes

• Competitive wages

• Medical/Dental/Vision plans insurance

• Life insurance with Short Term and Long-Term disability options

• 401k with Company Match

• Tuition assistance

• Discounted room rates at Concord managed hotels

• Training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality