Front Desk Clerk

Urologic Specialists of Oklahoma Inc; Tulsa (OK); On-site; USD 19,000 - 25,000; Full time

Job summary

Urologic Specialists of Oklahoma Inc is seeking a friendly Pod/Clinic Front Desk professional to support a busy clinic. You will greet patients, collect information, and coordinate with staff to ensure smooth operations.

The role requires HIPAA knowledge, accurate data entry into EMR systems, scheduling, and patient communications. A high school diploma and basic computer skills are essential for success in this position.

Qualifications

• Education: High School Diploma required.
• 6 months to 1 year of public-facing work experience preferred.
• Good judgment, discretion and ability to screen patients.
• Proficient typing (approx. 45 wpm) and basic computer skills.

Responsibilities

• Greet patients in a friendly, professional manner and direct them as needed.
• Serve as liaison between patients and clinic staff while maintaining confidentiality.
• Enter patient information into EMR systems accurately and timely.
• Instruct patients on forms and HIPAA paperwork, scans, and approvals.
• Process payments and co-pays, balance daily receipts, and handle follow-up scheduling.

Skills

Customer service

Front desk

HIPAA compliance

Phone etiquette

Teamwork

Education

High School Diploma

Tools

EMR

PCIS

UroChart

Job description

JOB SUMMARY

Under the direct supervision of the Patient Services Manager serves as Pod/Clinic Front Desk and performs all related clerical functions according to current practices, routine and established procedures.

JOB RESPONSIBILITIES

CUSTOMER SERVICE SKILLS

• Greets patients in a friendly, professional manner.
• Liaison between patients and staff.
• Remains calm under pressure and handles difficult situations tactfully. Maintains a sense of humor.
• Respects patient confidentiality.
• Ultimately provides Excellent Customer Service to all patients and staff.

FRONT DESK SKILLS

• Inputs all information provided by the patient into PCIS. Completely and accurately enters the information.
• Instructs the patients in completing HIPAA and other necessary paperwork required by the pod/clinic and in the use of the I-pad. Scans paperwork into system(s).
• Verifies that the patient’s paperwork has been filled out completely and the patient has read and signed all documentation.
• Scans patient information in a timely manner and in accordance with established procedures.
• Ability to make follow-up appointments, move patients as needed from one day to another. Also, ability to add appointments for walk-in patients.
• Is responsible for completing tasks within the EMR.
• Takes pictures of the patient and imports them into UroChart.
• Adds the patient’s preferred pharmacy information into UroChart.
• Verifies insurance eligibility for all Medicaid patient and scans documentation into PCIS
• Calls patients to confirm appointment that system was unable to reach.

CASHIER SKILLS

• Collects payments and co-pays from patients for visit and Rx.
• Accurately balances receipts and money daily. Totals and transmits daily credit card payments in accordance with the guidelines.

WORKING RELATIONSHIPS

• Demonstrates timely completion of duties. Assists co-workers in completion of duties when time allows.
• Shares information or concerns effectively with co-workers.
• Offers ideas and solutions to problems and assists in implementation of solutions. Constantly looking for ways to improve USO.

SELF MANAGEMENT

• Is a self-starter, motivated to complete additional duties when time allows and demonstrates a positive attitude.
• Demonstrates the ability to establish and maintain a cooperative relationship with co-workers.
• Responds cooperatively to supervision.
• Strives to improve employee relations and morale.
• Detail oriented and accurate in work. Maintains an orderly work area in a professional manner.
• Knows how to handle and evaluate problems, when to ask for assistance.

POLICIES AND PROCEDURES

• Dress code
• Parking in the appropriate area for the facility
• HIPAA/Compliance training
• Phone calls-limits personal calls and cell phone use
• Observes proper working hours
• Dependable-Requests time off within guidelines
• Adheres to the attendance policy.

REQUIREMENTS

• EDUCATION: High School Diploma.
• PREVIOUS EXPERIENCE: 6 months - 1 year work experience involving public contact or equivalent background. Prefer computer and insurance experience.
• JUDGMENT, PLANNING, INITIATIVE REQUIRED: Must use good judgment and discretion in greeting and screening patients and in obtaining personal information required for patient’s medical record.
• SKILLS/JOB KNOWLEDGE: Tact - Diplomacy - Aptitude for thoroughness, accuracy and detail - Basic typing skill (45 wpm) - Pleasant voice and works well under pressure. Must possess the ability to work as a team in order to complete the daily task assigned. Initiative during idle times to keep busy.
• CONTACT WITH OTHERS: Co-workers - Physicians - Patients - Patients’ Families - Clinic Personnel.

PHYSICAL REQUIREMENTS

• Prolonged sitting
• Repetitive motion of hands and/or wrist.
• Lift more than 25 pounds: Occasionally