Front Desk Clerk

Caesars Entertainment; St. Louis (MO); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading casino-entertainment company seeks a Front Desk Agent in St. Louis. The role involves providing excellent guest services, efficient check-ins/check-outs, and effective communication. Successful candidates should have strong interpersonal skills and a high school education, ready to work flexible shifts including nights and weekends.

Qualifications

• Strong interpersonal and communication skills.
• Excellent oral and written communication in English.
• Completion of high school education or equivalent.

Responsibilities

• Provides superior service to guests, handling check-ins and check-outs.
• Processes guest payments and maintains guest relations positively.
• Maintains knowledge of hotel status and promotions.

Skills

Interpersonal skills

Communication

Education

High school education or equivalent

Job description

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

POSITION SUMMARY
As a Front Desk agent you will be responsible for providing superior service to all guest, completing check-ins and check-outs in an upbeat and professional manner. In add, front desk agents are a resources for all quest questions and the first line of defense when resolving guest concerns.

JOB DUTIES AND RESPONSIBILITIES
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)

Creates and ensures a fun-filled exciting environment promoting superior guest service, and working harmoniously with team members
Greets all guest with proper introduction, answers telephone calls in pleasant voice.
Responsible for accurate and timely check-in and check-out of each guest while demonstrating a positive and friendly demeanor.
Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
Assigns guest accommodations in accordance with procedures and policies.
Handles assigned bank in accordance to established internal controls properly and performs accurate account postings to guest folios.
Maintains knowledge of hotel occupancy status, special events, in-house groups, promotions and other situations affecting the daily operation.
Accepts same day and advance reservations as required.
Maintains guest relations in a positive manner. If unable to satisfy guests' complaints, refers guest to appropriate personnel.
Performs other duties as assigned by management.
Must be able to work flexible schedule including nights, weekends and holidays as necessary.

WORKING CONDITIONS/ESSENTIAL FUNCTIONS
Ability to use all equipment associated with the position, including, but not limited to keyboards, telephones, fax machines, copiers and printers.
Ability to effectively communicate in English with guests, as well as all levels of team members.
Must be able to stand for long periods of time (average 8 hour shift).
Ability to move around the service desk effectively, pull up portfolios, reach across counter for guest transactions and retrieve and replace safety deposit boxes as needed.
Ability to effectively use a computer to access, understand and input guest information.
This position is at times, subject to crowds and noise the severity of which depends upon guest volume.
Must present a professional appearance and demeanor at all times.
Regular and punctual attendance is required.

JOB QUALIFICATIONS
Strong interpersonal and communication skills.
Excellent oral and written communication in English
The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent, in addition to two months of on-the-job training or related experience.