Front Desk Clerk

Kewadin Casinos; Sault Ste. Marie (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading gaming facility is seeking a Front Desk Clerk to provide exceptional customer service at their hotel. The ideal candidate will have a high school diploma and experience in hospitality, with strong communication skills. This full-time position requires flexibility to work various shifts including nights and weekends, ensuring all guests receive cheerful and courteous assistance.

Qualifications

• High School diploma or equivalent required.
• Experience in hospitality preferred.
• Must have knowledge of customer service principles.

Responsibilities

• Register and assign rooms to guests.
• Provide professional customer service to all customers.
• Handle reservations and manage room availability.

Skills

Customer Service

Communication

Flexibility

Education

High School diploma or equivalent

Tools

Word processing software

Spreadsheet software

Job description

6 days ago Be among the first 25 applicants

Position Summary

The Front Desk Clerk, under the direction of the Front Desk Supervisor or Guest Services Supervisor, is responsible for accommodating hotel patrons by registering and assigning rooms to guests, securing method of payment, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guest's accounts, making and confirming reservations, and presenting statements to guests. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations.

Position Summary

The Front Desk Clerk, under the direction of the Front Desk Supervisor or Guest Services Supervisor, is responsible for accommodating hotel patrons by registering and assigning rooms to guests, securing method of payment, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guest's accounts, making and confirming reservations, and presenting statements to guests. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations.

ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)

• Computes bill, posts charges, collects payment, and makes change for guests.
• Reconciles daily paperwork.
• Makes and confirms reservations.
• Provides attentive, cheerful, courteous and professional service to all customers.
• Reports safety and security hazards to proper authority.
• Keeps records of room availability and guest accounts.
• Promotes and sells all aspects of the property, including packages, tickets, and other promotions.
• Transmits and receives messages, sets wake up calls.
• Routes calls to guest's rooms, other departments and Sault Tribe businesses.
• Issues room keys.
• Answers inquiries, giving general information and processes calls.
• Maintains cash drawer.
• Completes end of shift reports.
• Communicates with housekeeping staff on room status.
• Handles paging for Casino complex.
• Maintains log of maintenance issues.
  
  

ADDITIONAL RESPONSIBILITIES: (includes, but is not limited to, the following)

• Complies with company and departmental policy and procedures.
• Assists Bell/Valet with luggage and parking vehicles.
• All other job related duties as assigned.
  
  

Contacts

Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, executives, customers and outside vendors/service providers.

Physical Requirements

Position sedentary primarily sitting/lifting of maximum of 10 pounds. Physical factors include constant standing, use of hearing and typing; frequent walking, pushing/pulling, use of near/midrange/far vision, depth perception, and color/field of vision and bending. Working conditions include frequent exposure to noise and air quality; occasional exposure to weather, extreme heat/cold and wet/humidity. Potential hazards include frequent computer and exposure to equipment and occasional exposure to moving mechanical parts and chemicals.

Requirements

Education: High School diploma or equivalent required.

Experience: One year of experience working in the Hospitality industry preferred.

Knowledge, Skills and Abilities: Must have knowledge of principles and processes for providing customer service including needs assessment techniques, quality service standards, and customer satisfaction evaluation techniques. Must have working knowledge and be able to use word processing and spreadsheet and data base software. Must have working knowledge and be able to use office machines, such as calculator, copier, fax, printer and computer. Must be able to communicate effectively both orally and in writing. Must be able to maintain an effective working relationship with supervisory personnel, coworkers and the general public. Must be flexible and available to work various shifts, including nights, weekends and holidays. Must be able to work with minimal to no supervision. Must maintain confidentiality. Native American preferred.

Job Posted by ApplicantPro

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Gambling Facilities and Casinos

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