Front Desk Clerk

Workforce Walker Personnel LLC; Prattville (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Clerk to join their team at a new hotel in Prattville. This role involves providing exceptional customer service, managing guest check-ins and check-outs, and ensuring a positive experience for all guests. The ideal candidate will have strong communication skills, the ability to multitask, and proficiency in hotel reservation systems. If you thrive in a dynamic environment and enjoy interacting with people, this opportunity is perfect for you. Join a forward-thinking company that values teamwork and offers a competitive pay rate.

Qualifications

• Excellent customer service skills for guest interactions.
• Ability to manage reservations and payments accurately.

Responsibilities

• Greet guests and check them in and out efficiently.
• Process payments and manage room assignments.

Skills

Strong communication skills

Interpersonal skills

Multitasking

Attention to detail

Ability to handle stressful situations

Education

High school diploma or equivalent

Tools

Hotel reservation systems

Computer software

Job description

We are looking for a Front Desk Clerk (2nd shift 3 : 00pm-11 : 00pm and a 3rd shift 11 : 00pm-7 : 00am) for a new hotel located in Prattville, Al that is paying $14 an hour! The Front Desk Clerk is responsible for providing excellent customer service by greeting guests, checking them in and out, answering inquiries and ensuring a positive guest experience while also handling admin tasks like processing payments and managing reservations.

What You’ll Do :

• Greet guests professionally upon arrival.
• Check guests in and out of the hotel, ensuring accurate and efficient processing.
• Answer guest inquiries and provide information about the hotel, amenities, and local area.
• Address guest concerns and complaints promptly and professionally.
• Ensure a positive and memorable guest experience.
• Process guest reservations, including making changes and cancellations.
• Manage room assignments and availability.
• Process payments and handle cash transactions.
• Maintain accurate records of guest information and transactions.
• Answer phones and direct calls appropriately.
• Assist with other administrative tasks as needed.

What You’ll Need :

• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in using hotel reservation systems and other computer software.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Ability to handle stressful situations calmly and professionally.
• High school diploma or equivalent required.

The pay rate for the Front Desk Clerk is $14 / hour depending on experience and skill sets. Shifts available are 2nd shift 3 : 00pm-11 : 00pm and a 3rd shift 11 : 00pm-7 : 00am.

All offers of employment are contingent on the candidate meeting the background check and drug test requirements.

By applying for this position, you are confirming that the information you are providing is true and correct. You understand that the information you are providing will be sent to WorkForce Walker Personnel “Company” for the purpose of consideration for employment, but that Company has made no commitment (formal or otherwise) of employment to you at this time. By completing this application, you are authorizing Company to contact companies, schools, and persons named on this application, for the purposes of evaluation as a candidate for employment. You understand that providing false statements or answers, or purposefully omitting information, may result in a rejection of your application for employment, or actions up to and including immediate dismissal. It is the policy of Company to provide equal employment opportunities to all qualified applicants and employees regardless of race, religion, color, sex, age, national origin, marital status, disability, or any other legally protected status. No answer obtained from questions asked on this job posting will be used for any discriminatory purpose. By submitting this application, you authorize the Company to collect, use, store, etc., your personal information, to include texts and calls to your cell phone number, for employment related purposes.