Front Desk Clerk

Hilton Grand Vacations; Park City (AL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Daily Pay

Discounted hotel rates

401(k) with company match

PTO

Employee stock purchase

Job summary

Hilton Grand Vacations in Park City, Utah, invites you to join Sunrise Lodge as a Front Desk Clerk. You will warmly check guests in and out, handle reservations, assist with inquiries about local attractions, and process payments while delivering exceptional service.

This full-time role offers Daily Pay and a strong benefits package. We value English-language communication, a courteous presentation, flexibility to cover shifts, and a proactive approach to guest needs.

Qualifications

• 6 months Customer Service Experience.

Responsibilities

• Checks guests in and out, ensuring positive experiences.
• Inputs information into reservations system and maintains records.
• Resolves unit availability and assists guests with reservations or changes.
• Generates invoices and collects payments for rentals and merchandise.

Skills

Customer Service

Communication skills

Flexibility

Multitasking

Job description

HGV Now Offers Day One Team Member Benefits!

Now Offering Daily Pay *

Come join the best team in all the land at Sunrise Lodge! Our 83-units resort sits in the west high mountain road in the heart of Park City, Utah. As part of the Hilton family, you will enjoy great benefits, a team that feels like family and a career that will inspire you.

Why do Team Members like working for us?

• Competitive hourly base pay and positive team environment
• Daily Pay* - get your earned pay any time before payday
• Discounted hotel rates worldwide
• 401(k) program with company match
• Employee stock purchase program
• Generous Paid Time Off Program and Paid Sick Time
• Recognition Programs and Rewards
• Tuition reimbursement
• Numerous learning and career advancement opportunities
• And more!

What will I be doing?

As a Front Desk Clerk you would be responsible for performing your position’s responsibilities and driving company success through performing the following duties to the highest standards:

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Inputs information into the computerized reservations’ system to update and maintain records.
• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
• Generates invoices and collects monies due through the rental program and through merchandise sales.
• Maintains safety deposit boxes.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Type correspondence and reports for management as needed.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families."

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:

• Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
• A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
• 6 months Customer Service Experience.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Front Desk/Guest Services Agent
• Cash/credit card transactions
• Resort Hospitality or related industry

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What will I be doing?

As a PT Front Desk Clerk you would be responsible for performing your position’s responsibilities and driving company success through performing the following duties to the highest standards:

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Inputs information into the computerized reservations’ system to update and maintain records.
• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
• Generates invoices and collects monies due through the rental program and through merchandise sales.
• Maintains safety deposit boxes.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Type correspondence and reports for management as needed.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:

• Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
• A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
• 6 months Customer Service Experience.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Front Desk/Guest Services Agent
• Cash/credit card transactions
• Resort Hospitality or related industry