Front Desk Clerk

Concord Hospitality Enterprises; North Carolina; On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in the hospitality sector is seeking a passionate Front Desk & Guest Care team member. In this role, you will engage directly with guests, enhancing their experience through exceptional service. A supportive work environment with competitive benefits and growth opportunities awaits you!

Benefits

Competitive pay

Comprehensive benefits including medical, dental, and vision plans

401K retirement plan with company contribution

Complimentary hotel room nights – 7 free nights annually

Voluntary short and long-term disability insurance

Education assistance through University of Phoenix

Qualifications

• Excellent verbal and written communication skills are essential.
• Commitment to exceptional customer service is crucial.
• Prior experience in a hospitality setting is preferred.

Responsibilities

• Assist guests and provide concierge services about the hotel and local community.
• Make a great first impression for all guests and potential guests.
• Follow all safety and security procedures.

Skills

Customer Service

Communication

Problem-Solving

Organizational Skills

Attention to Detail

Multitasking

Tools

Microsoft Office

Hospitality Management Systems

Job description

Description

Front Desk & Guest Care

We are looking for passionate individuals who enjoy serving others! As a front desk team member, you will be at the heart of the hotel, interacting directly with our guests. Your proactive, responsive, and caring approach will significantly enhance the guest experience. If you love engaging with people and possess a winning personality along with a high sense of responsibility, this role is perfect for you! We foster a great company culture at Common Oaks Hospitality, where everyone is valued and respected.

Reasons to work with us:

• Competitive pay
• Comprehensive benefits including medical, prescription, vision, and dental plans
• 401K retirement plan with company contribution – free money!
• Complimentary hotel room nights – 7 free nights annually
• Group life insurance equal to your annual salary
• Voluntary short and long-term disability insurance
• Verizon Wireless discount – save up to 18%
• Professional development through classroom and online training, plus education assistance through University of Phoenix, saving up to 9% on tuition

Role Responsibilities:

• Make a great first impression for all guests and potential guests
• Assist guests and provide concierge services about the hotel and local community
• Create a warm and welcoming check-in and check-out experience
• Coordinate with housekeeping, maintenance, sales, and operations teams to deliver excellent service
• Assist with laundry processing
• Follow all safety and security procedures
• Handle cash securely and accurately
• Maintain confidentiality of company and guest information
• Administer key control procedures
• Conduct routine property and security walks

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office applications
• Experience with hospitality management systems
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask effectively
• Commitment to providing exceptional customer service
• Effective problem-solving skills

If you're looking for a position with growth opportunities and a fun team environment, this may be the right job for you.

Equal Opportunity Employer

This employer is committed to complying with federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality