Front Desk Clerk

Hilton Global in; Kansas City (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a renowned hospitality leader as a Front Desk Clerk, where you'll play a key role in ensuring exceptional guest experiences. This position involves assisting with check-ins and check-outs, responding to guest inquiries, and fostering positive relationships within the team. With a commitment to quality and integrity, you will thrive in a dynamic environment that values teamwork and customer focus. Embrace the opportunity to be part of a mission-driven organization dedicated to delivering warmth and hospitality to guests worldwide.

Qualifications

• Strong customer service skills with a focus on guest experiences.
• Ability to communicate effectively and maintain a positive attitude.

Responsibilities

• Assist guests with check-in and check-out processes.
• Respond promptly to guest inquiries and provide accurate information.
• Maintain knowledge of hotel services and local attractions.

Skills

Customer Service

Communication

Dependability

Adaptability

Job description

Front Desk Clerk (Finance)

A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests, contributing to the hotel's commitment to outstanding guest service and financial profitability.

What will I be doing?

As a Front Desk Clerk, your responsibilities include:

• Assisting Guest Service Agents and Front Office leadership with guest check-in and check-out processes.
• Responding to guest inquiries promptly, friendly, and efficiently.
• Providing directions to guests for local destinations.
• Maintaining high product knowledge of the hotel and local attractions.
• Supporting team members and other departments to foster positive relationships.
• Providing accurate information to guests.
• Delivering excellent customer service.
• Willingness to work weekends and holidays.
• Compensation: $16.50 per hour.

What are we looking for?

Founded in 1919, Hilton has been a leader in the hospitality industry, known for innovation, quality, and success. We value:

• Hospitality—delivering exceptional guest experiences.
• Integrity—doing the right thing, always.
• Leadership—leading in our industry and communities.
• Teamwork—collaborating effectively.
• Ownership—taking responsibility for actions and decisions.
• Now—operating with urgency and discipline.

Additionally, we seek candidates demonstrating:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton, a global leader in hospitality, offers a range of accommodations from luxury hotels to mid-priced options. For nearly a century, Hilton has provided exceptional service, amenities, and value. Our vision is "to fill the earth with the light and warmth of hospitality," inspiring us to create remarkable experiences worldwide. Our Team Members are central to this mission!