Front Desk Clerk

Hilton Worldwide, Inc.; Kansas City (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Front Desk Clerk to enhance guest experiences at their Kansas City location. In this role, you will assist with check-in and check-out processes, respond to guest inquiries, and maintain a high level of knowledge about hotel services and local attractions. Join a dynamic team that values teamwork, integrity, and exceptional service. This is a fantastic opportunity to grow within a global leader in hospitality, where your contributions directly impact guest satisfaction and hotel success.

Qualifications

• Strong customer service skills and ability to respond to inquiries.
• Dependable and adaptable team player.

Responsibilities

• Assist with guest check-in and check-out processes.
• Provide information and directions to guests.

Skills

Customer Service

Adaptability

Dependability

Teamwork

Job description

Job Description

Job Number:

HOT0BLTU

Work Locations

Embassy Suites Kansas City Plaza, 220 West 43rd St, Kansas City, MO 64111

Position Overview

A Front Desk Clerk assists Guest Service Agents with checking guests in and out, contributing to excellent guest service and hotel profitability.

What will I be doing?

• Assist Guest Service Agents and Front Office leadership with guest check-in and check-out processes.
• Respond promptly and courteously to guest inquiries.
• Provide directions to guests for local destinations.
• Maintain a high level of knowledge about hotel services, local attractions, and community events.
• Collaborate with team members and other departments to ensure smooth operations.
• Provide accurate information to guests.
• Willingness to work weekends and holidays.
• Compensation: $16.50 per hour.

What are we looking for?

Hilton, founded in 1919, is a leader in hospitality, emphasizing innovation, quality, and success, guided by core Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Now (urgency and discipline)

Additionally, we seek attributes such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to mid-priced options. Our mission is to create exceptional guest experiences worldwide, with our Team Members at the core of our success.

Schedule

Full-time

Brand: Embassy Suites by Hilton

Job Categories

Guest Services, Operations, and Front Office