Front Desk Clerk

COP Dearborn LLC; Dearborn (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Discounted room rates

Career development opportunities

Life insurance and disability options

Job summary

Concord Hospitality in Dearborn, MI is seeking a Front Desk Clerk or Guest Services Clerk to welcome guests from arrival to departure. You will deliver proactive, responsive service and create memorable experiences during their stay.

As part of the Front Office team, you will assist guests, address questions, and handle payments with accuracy. The role requires strong communication, multitasking, and a friendly, professional demeanor.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Professionalism

Flexibility

Education

High school diploma or equivalent

Job description

WSS Dearborn, MI
MIDEAR | 560
240 Town Center Drive
Dearborn, MI 48126, USA

• On-site
• Front Office
• Part-Time
• Requisition #: FRONT063744

Description

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Qualifications

• High school diploma or equivalent preferred
• Prior hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

“We Are Concord!”

Equal Opportunity Employer

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.