Front Desk Clerk

Delaware North at Mardi Gras Casino & Resort; Cross Lanes (WV); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Front Desk Clerk at an exciting casino resort. This full-time role focuses on delivering exceptional guest experiences and requires a friendly, customer service-oriented individual. You'll be responsible for greeting guests, managing transactions, and resolving issues promptly. Enjoy a comprehensive benefits package, including flexible schedules, health insurance, and professional development opportunities. If you're ready to make a difference in the hospitality industry, this is the perfect opportunity for you!

Benefits

Weekly pay

Employee assistance program

Training and development opportunities

Employee discounts

Flexible work schedules

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation days

Qualifications

• Previous customer service experience is beneficial.
• Good interpersonal communication skills in person and by phone.

Responsibilities

• Greet and register guests via a centralized registration system.
• Manage cash and credit card transactions while keeping accurate paperwork.
• Resolve small guest issues immediately and deliver items as needed.

Skills

Customer Service

Interpersonal Communication

Multitasking

Job description

The opportunity

Delaware North Gaming is hiring a full-time Front Desk Clerk to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. If you prioritise guest experience, are friendly, outgoing, and customer service focused, the Front Desk Clerk may be your best hand to play. If excellent customer service is your forte, your next career move has arrived; apply now join our team.

Pay

$14.50 – $14.50 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer >https://careers.delawarenorth.com/whatweoffer

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What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

• Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
• Manage cash and credit card transactions while keeping accurate paperwork
• Resolve small guest issues immediately, delivering items to guests as needed
• Monitor and balance the daily figures, post room and tax charges on guest accounts

More about you

• Good interpersonal communication skills in person and by phone and previous customer service experience is beneficial
• Ability to multitask, function in a professional manner under pressure from guests and supervisors

Physical requirements

• Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts

Shift details

Day shift
Holidays
Weekends
8 hour shift
Overtime as needed

Source: Hospitality Online