Front Desk Clerk

National Church Residences; Columbus (OH); On-site; USD 25,000 - 40,000; Part time

Job summary

In dieser spannenden Rolle als Front Desk Clerk sind Sie der erste Kontaktpunkt für Bewohner und Gäste in einer etablierten Einrichtung. Sie sind verantwortlich für die Sicherheit und Integrität des Gebäudes und tragen dazu bei, eine einladende Atmosphäre zu schaffen. Ihre Aufgaben umfassen die Überwachung des Lobbyverkehrs, die Annahme von Mietzahlungen und die Dokumentation von Vorfällen. Mit einem starken Fokus auf Kundenservice und Teamarbeit haben Sie die Möglichkeit, einen positiven Einfluss auf das Leben von Menschen zu haben. Ein engagiertes Team freut sich darauf, Sie willkommen zu heißen und Ihnen eine Vielzahl von Vorteilen zu bieten, um Ihre berufliche Entwicklung zu unterstützen.

Benefits

Medizinische Versicherung

Zahnversicherung

Sehversicherung

Pensionierungsplan

Bezuschussung für Studiengebühren

Mitarbeiterrabatte

Kurzzeit- und Langzeit-Invaliditätsversicherung

Programme zur Gesundheitsförderung

Qualifications

• Mindestens ein Jahr relevante Berufserfahrung erforderlich.
• Starker Fokus auf Kundenservice und Teamarbeit.

Responsibilities

• Überwachung des Lobbyverkehrs und Gewährleistung der Einhaltung der Check-in-Richtlinien.
• Dokumentation aller Vorfälle und ungewöhnlichen Vorkommnisse während der Schicht.

Skills

Kundenservicefähigkeiten

Multitasking

Aufmerksamkeit für Details

Mündliche und schriftliche Kommunikationsfähigkeiten

Organisationsfähigkeiten

Konfliktlösung

Teamarbeit

Kriseninterventionstechniken

Education

High School Diploma oder GED

Job description

Job Description:

Location: Commons at Grant

Worker Type: Part time. Contingent- 3rd Shift

Job Summary

The Front Desk Clerk is responsible for maintaining the safety, security, and overall integrity of the building and its residents by adhering to established policies and procedures. This role serves as a key point of contact for residents, visitors, and staff and must follow the direction of Team Leaders and/or Supervisors.

Primary Responsibilities

• Monitor all traffic in and out of the building; ensure all guests check in/out with valid identification and comply with guest policies.
• Accept and accurately record rental payments.
• Remain alert at all times; document all incidents and unusual occurrences during the shift.
• Follow all protocols as outlined in the Front Desk Manual.
• Sort and distribute resident mail promptly and accurately.
• Conduct routine inspections of the building’s common areas to ensure cleanliness and safety.
• Immediately report hazardous conditions or emergency situations to management and log the details.
• Maintain a clean and professional lobby appearance. Business casual attire is required.
• Report to assigned shifts on time. This position may require travel and shift coverage across multiple locations. Reliable transportation is required.
• Maintain professional and courteous communication with residents, staff, and guests.
• Maintain professional boundaries with residents and staff at all times—no personal, emotional, financial, or physical relationships. Violations are grounds for immediate termination.

Additional Responsibilities

The duties listed above are not exhaustive. Other responsibilities may be assigned by management as needed.

Qualifications & Skills

• Strong commitment to the mission and values of National Church Residences and its Supportive Housing Division.
• Excellent customer service skills.
• Ability to multi-task, pay attention to detail, and follow written and verbal instructions.
• Effective oral and written communication skills.
• Basic math and analytical skills.
• Strong organizational and time-management abilities.
• Conflict resolution and negotiation skills.
• Clear professional boundaries and conduct.
• Ability to work collaboratively as part of a team.
• Aware and sensitive to the needs of low-income and homeless populations.
• Knowledge of crisis prevention and intervention techniques.
• Professional demeanor.

Education & Experience

• High School Diploma or GED required.
• Minimum of one (1) year of recent, relevant work experience required.

Desk Clerk Standards

• Monitor lobby activity and ensure proper check-in/out for all guests.
• Verify guest identification and compliance with building rules (track via guest log and overnight sheet).
• Stay alert and record hourly notes in the shift log.
• Report to work on time (no more than a 5-minute grace period).

In return, National Church Residences offers an excellent total reward package that includes:

Medical Insurance – several options available
Dental, Vision, Life & AD&D Insurance and Flexible Spending accounts
Paid Time Off (PTO) and Paid Holidays
Retirement Plan including pre-tax contribution with 100% match up to 5% of your pay
Reimbursement for Tuition expenses
Employee Discounts including Tickets, Retail, etc.
Short-Term & Long-Term Disability coverage
Accident, Hospital Indemnity & Critical Illness Insurance
Wellbeing Programs including EAP, Tobacco Cessation, Weight-loss, and more
*Programs may vary depending on Full Time, Part Time or Contingent status.

Want to know more? We can’t wait to tell you! Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.