Front Desk Clerk

Indus Hotels; Columbus (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a motivated Front Desk Clerk/Barista to join their team. This role involves providing exceptional guest service, managing front desk operations, and supporting the Front Office Supervisor to ensure guest satisfaction. The ideal candidate will be friendly, adaptable, and eager to learn, with a focus on maximizing revenue and maintaining an organized front office environment. If you are passionate about hospitality and enjoy working in a dynamic environment, we encourage you to apply and become part of a dedicated team that values professionalism and courtesy.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Critical and accident insurance

Paid Time Off (PTO)

Hotel discounts

Qualifications

• Customer service or hotel front desk experience preferred.

Responsibilities

• Maximize revenue through strategic selling based on occupancy.
• Coordinate daily arrivals and departures, including special requests.
• Gather guest feedback and resolve issues with management support.

Skills

Excellent interpersonal skills

Communication skills

Proficiency in English

Job description

Join to apply for the Front Desk Clerk role at Indus Hotels.

Location: Olentangy Motor Inn & Crimson Cup Coffee & Tea

Position: Full-Time Front Desk Clerk/Barista

Compensation: $15/hour plus tips

Benefits include medical, dental, vision, life, critical and accident insurance, Paid Time Off (PTO), and hotel discounts, starting 30 days after employment.

Job Summary

We seek a motivated and friendly individual to provide exceptional guest service, manage front desk operations, and support the Front Office Supervisor to ensure guest satisfaction.

Responsibilities

• Maximize revenue through strategic selling based on occupancy and competition
• Coordinate daily arrivals and departures, including special requests
• Adhere to cash handling procedures
• Maintain an organized front office environment
• Communicate daily activities to relevant departments
• Gather guest feedback and resolve issues with management support
• Respond to emergencies and report security concerns
• Report health, safety, or hazards
• Manage shift reports and cash drops
• Attend meetings and training
• Handle key control and comply with standards
• Collaborate with sales to maximize revenue
• Familiarize with PMS system
• Be flexible with shifts and cover absences
• Complete shift reports and end-of-day activities
• Uphold personal grooming and professionalism

Qualifications

• Customer service or hotel front desk experience preferred

Skills

• Excellent interpersonal and communication skills
• Proficiency in English for business communication

Additional Information

Our guests are central to our success; professionalism and courtesy are essential. Employees should meet hotel standards in appearance, punctuality, and work quality, and be adaptable and eager to learn.

We look forward to your application and welcoming you to our team!