Front Desk Clerk

Don Moyer Boys & Girls Club; Champaign (IL); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

1 hour PTO for every 40 hours worked

Job summary

Don Moyer Boys & Girls Club is seeking a Front Desk Clerk to greet members and guests and provide information at the Champaign site. This part-time hourly role runs from 1pm to 6pm, Monday through Friday, supporting program operations and ensuring a welcoming, well-organized front desk environment.

Responsibilities include member check-in, attendance reporting, phone coverage, and professional communication with families and staff.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• 1+ years of customer service experience; school/youth-serving background preferred.
• Excellent written and verbal communication skills.
• Detail-oriented and well-organized.
• Experience with office equipment and MS Office required.

Responsibilities

• Greet members, guests and volunteers and provide information.
• Check in members using the member database and verify membership.
• Release members to authorized parties after confirming identity.
• Prepare attendance and daily service reports for program staff.
• Answer incoming calls and take messages as needed.
• Communicate with parents, members and staff as directed by leadership.
• Monitor facility access to maintain safety and security.
• Maintain a clean and orderly front desk area.
• Monitor supplies and submit requisitions as requested by Program Leadership.

Skills

Customer service

Communication

Attention to detail

Office equipment experience

Education

High school diploma or GED

Tools

MS Office Suite

Job description

The Front Desk Clerk displays exceptional customer service by greeting and welcoming all members, volunteers and guests to Don Moyer Boys & Girls Club. This position ensures that everyone receives accurate information and prompt service. This is an hourly part-time position with a schedule of 1pm - 6pm, Monday through Friday.

Key Responsibilities

• Serves as front desk receptionist for a designated program site; greets members, guests, and volunteers and provides information and direction
• Ensures that youth entering the facility have an up-to-date membership, greets them by name, and checks each member in using the member database
• Releases members at pick up to authorized parties by confirming identity and logs members out upon departing the facility using the member database
• Supports program staff by preparing attendance and daily service report sheets and ensures sheets are collected at the end of the programming day
• Answers incoming telephone calls at the designated program site, provides basic information to callers, takes messages and follows up as necessary
• Provides communication with parents, members, guests, volunteers, and staff at the direction of the Program or Unit Director
• Supports a safe and secure environment by monitoring facility access and reporting concerns
• Maintains a clean and orderly front desk area
• Monitors supplies and submits requisition forms as requested by Program Leadership

Qualifications

• Must be at least 18 years of age
• High school diploma or GED equivalent required
• One or more years of customer service required. Experience in a school or youth-serving organization is highly desirable
• Excellent written and verbal communication skills
• Detail-oriented and well-organized

Experience with office equipment, computers, and basic applications (Microsoft suite) required

Part time staff earn 1 hour of PTO for every 40 hours worked