Front Desk Clerk

Yavapai Lodge; Arizona; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid vacation days and holidays

Parental bonding leave

Tuition or certification reimbursement

Weekly pay

Discounts on food, retail, and grocery

Job summary

Delaware North Parks and Resorts is hiring a full-time Front Desk Clerk to join our team at Yavapai Hotel in Grand Canyon, Arizona. You will greet guests, register them, handle payments, and resolve issues to ensure a smooth stay.

We offer comprehensive benefits, weekly pay, and employee discounts. This role is on-site at the Grand Canyon with opportunities for growth and development within the company nationwide.

Qualifications

• Greet guests and register them using a centralized system.
• Handle cash and credit transactions with accuracy and honesty.
• Resolve guest issues promptly to ensure satisfaction.
• No high school diploma or GED required.

Responsibilities

• Greet and register guests via a centralized registration system and coordinate with housekeeping as needed.
• Manage cash and credit card transactions while keeping accurate paperwork.
• Resolve small guest issues immediately, delivering items to guests as needed.
• Monitor and balance the daily figures, post room and tax charges on guest accounts.

Skills

Customer service

Interpersonal communication

Multitasking

Job description

The opportunity

Delaware North Parks and Resorts is hiring a full-time Front Desk Clerk to join our team at Yavapai Hotel in Grand Canyon, Arizona. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived;

Pay

$16.00 – $16.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

• Health, dental, and vision insurance*
• 401 (k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• 50% off food in our restaurant, tavern, coffee shop, and deli
• 20% off retail and grocery items
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Life at the Grand Canyon

Every day can be an adventure when you live and work at Grand Canyon National Park. Join our global team helping guests enjoy this natural wonder. Whether you want to work for a season or make the Grand Canyon your home, we have opportunities for anyone wanting to live and work in a National Park!

• Variety of low-cost housing available for $50 – $75/ week, including wi-fi, satellite TV, and all utilities
• Free laundry facilities
• Healthy work-life balance
• Community recreation center with a gym and monthly outings
• Tons of activities with the South Rim of the Canyon only minutes away, including camping, hiking, river rafting, stargazing, and museums
• Weekly trips and outings

What will you do?

• Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
• Manage cash and credit card transactions while keeping accurate paperwork
• Resolve small guest issues immediately, delivering items to guests as needed
• Monitor and balance the daily figures, post room and tax charges on guest accounts

More about you

• Good interpersonal communication skills in person and by phone and previous customer service experience is beneficial
• Ability to multitask, function in a professional manner under pressure from guests and supervisors
• No high school diploma or GED required

Physical requirements

• Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts

Shift details

• Days
• Evenings
• M-F
• Holidays
• Weekends
• OT as needed

Source: Hospitality Online