Front Desk/Call Center Receptionist @ Cannon Drive

M.Coast; Clarksville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a top-rated boarding facility as a Front Desk Associate, where your passion for animals and customer service will shine. This role involves greeting clients, managing check-in/check-out procedures, and providing information about services. You will thrive in a dynamic environment, ensuring exceptional care and a comfortable experience for pets and their owners. If you're self-motivated, organized, and ready to bring positivity to our team, we want to hear from you! Enjoy flexible scheduling and the opportunity to work with a dedicated team that values your contributions.

Benefits

Employee Discount

Monthly Tips

Flexible Schedule

Qualifications

• Previous experience in customer service or administrative roles preferred.
• Strong attention to detail and organizational skills.

Responsibilities

• Greet and assist clients with check-in/check-out procedures for their pets.
• Answer phone calls, emails, and online inquiries in a professional manner.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Basic Computer Skills

Tools

Microsoft Office

Job description

Front Desk/Call Center Receptionist @ Cannon Drive

Pet Palace is a top-rated boarding facility dedicated to providing excellent care and a safe, comfortable environment for pets. We’re looking for a friendly, organized, and customer-oriented individual to join our team as a Front Desk Associate. If you’re passionate about animals and enjoy working in a dynamic environment, we’d love to hear from you!

Responsibilities

1. Greet and assist clients with check-in/check-out procedures for their pets
2. Answer phone calls, emails, and online inquiries in a professional and friendly manner
3. Provide information about services, pricing, and availability to clients
4. Maintain accurate records of client and pet information
5. Process payments, invoices, and bookings
6. Manage appointment scheduling and coordinate any special requests or needs for the animals
7. Maintain a clean environment and general upkeep
8. Assist with other tasks as needed (scheduling, data entry, etc.)
9. Provide exceptional customer service to ensure client satisfaction
10. Relay appropriate information to/from clients to groomers, staff, and/or management
11. Learn and effectively use our software systems

Qualifications

1. Previous experience in customer service or administrative roles preferred
2. Passion for animals and understanding of their care needs
3. Excellent communication and interpersonal skills
4. Ability to multitask and manage a fast-paced environment
5. Strong attention to detail and organizational skills
6. Basic computer skills (Microsoft Office or similar software)
7. Ability to work independently and as part of a team
8. Flexibility with scheduling, including weekends and holidays
9. Punctuality and reliability

Our ideal candidate is someone who loves dogs! Self-motivated, team-oriented, flexible, hardworking, and able to bring high energy, positivity, and enthusiasm to our clients and their pets. A drive for learning and self-improvement is essential. Must be capable of multitasking in a high-volume environment with excellent customer service skills.

Pay

$10 - $12/hour

Benefits

1. Employee discount
2. Monthly tips
3. Flexible schedule

Schedule

Full-time and part-time availability required; must be flexible and reliable. Shifts include:

1. Day shift: 6:50 am - 1:00 pm
2. Night shift: 1:00 pm - 7:00 pm
3. Weekend availability required

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