Front Desk + Bike Handler - Washington, DC

Unlimited Biking; Washington (District of Columbia); On-site; USD 30,000 - 50,000; Part time

Job summary

Join a dynamic team at a leading bike rental and tour company, where your friendly demeanor and customer service skills will shine. You will be the first point of contact for guests, providing them with a welcoming experience and assisting them with their bike rentals. This role offers the chance to work in a fast-paced environment, engaging with customers and ensuring they have memorable experiences exploring the city. If you're passionate about bikes and enjoy helping others, this is the perfect opportunity for you to grow and thrive in a vibrant workplace. Embrace the adventure and be part of a team that values diversity and inclusion!

Qualifications

• Experience in customer service, operations, or similar roles is essential.
• Proficiency in English is required; multilingual skills are a plus.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Assist customers with bike rentals and maintain cleanliness of the store.
• Upsell services while ensuring a friendly and welcoming atmosphere.

Skills

Customer Service

Communication Skills

Problem-Solving

Multitasking

Positive Attitude

Education

Experience in Customer Service or Retail

Job description

Unlimited Biking is the best bike rental, tour and city experience company operating in New York, San Francisco, Washington DC, Santa Monica, San Diego and Miami. Our goal is to provide our customers with the ability to create meaningful and memorable experiences as they explore cities by bike. Join a small team and become part of a dynamic company with locations all throughout the United States.

About the Role

This role encompasses a combination of duties including: completing friendly and personable check-ins at the front desk, coordinating with guests for a streamlined check-in process, upselling to new customers upon arrival, bike handling and setup of guests, distributing equipment for the rental, assisting customers with changing of equipment, and more.

We're looking for a personable and friendly team member to be the first point of contact for all of our in-shop visitors. You'll be cross-trained on all in-store positions from maintaining and executing all front desk and bike handling duties, as well as equipment handling and customer service.

About the Front Desk Team

The ideal candidate will have an upbeat, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with day-to-day customers, complaints, learn quickly, upsell services and give accurate information. A customer-oriented approach is essential. We want you to make our guests and visitors feel appreciated and valued in our stores, while providing quick and efficient service.

About the Fleet Team

The ideal candidate should be able to facilitate day-to-day customers in a high-volume environment, address customer concerns and bring them to the attention of management, move quickly, and be an excellent representative of the company at all times. A quick but customer-minded approach is essential. We intend for all of our guests to have a high-quality experience, and that starts from their first interactions with our team in the stores.

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

Front Desk + Fleet Responsibilities:

• Provide high level customer service and hospitality to clients
• Keep front desk clean, presentable and stocked with appropriate materials and supplies needed for a busy day
• Keep the bikes, helmets, other equipment and the store clean, presentable and stocked with appropriate items
• Greet and welcome guests as they enter and depart
• Upsell services during interactions while maintaining a friendly exchange
• Answer questions and address complaints while communicating with the team and management appropriately
• Assist customers with adjusting their bike rentals
• Stack, move and lift bikes throughout a fast-paced and active shift
• Communicate with team about any issues or concerns
• Work as a cohesive team with all staff members to ensure efficiency and camaraderie
• Maintain a positive attitude and take initiative
  
• Provide support to the tour guides to ensure a successful tour check-in process
• Maintain product knowledge for our locations and services
• Maintain brand standards for the business across all categories including appearance, atmosphere and culture

In our candidates, we are looking for individuals who are:

• Open to learning and adapting
• Able to stay positive, outgoing, and energetic while working on their feet in a fast-paced environment
• Experienced in customer service, operations, tourism or similar position
• Proficient in English (oral and written), multilingual is a plus
• Strong in communication and people skills
• Able to prioritize and multi-task, initiating tasks and performing duties without direction
• Equipped with a positive, can-do attitude

Paid overtime may be required during peak periods.

Please include in your resume any relevant experience you have with bike riding, bike handling, or retail sales.

Part-time employees must have at least 3 days of availability week over week, totaling 25 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak shifts during our busier season (March-November). Additional working hours will be available beyond part-time for those interested.

Commitment to Inclusion & Diversity

At Unlimited Biking we are proud to reflect the communities we live in and the customers we serve. We support and celebrate diversity in our culture and workplace. Unlimited Biking is proud to be an equal opportunity employer and we do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.