Front Desk Attendant - Northampton, MA

Sparetime Entertainment; Northampton (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Join a vibrant and engaging entertainment center where you will be the face of fun! As a key member of the team, you will greet guests, manage lane assignments, and ensure a seamless experience for everyone. Your role will involve operating the POS system, handling transactions, and maintaining a welcoming environment. If you enjoy working in a lively atmosphere and have a passion for customer service, this position offers the perfect opportunity to thrive in a dynamic setting. Embrace the chance to create memorable experiences for guests while working alongside a dedicated team in a bustling entertainment venue.

Qualifications

• Preferred: High school diploma or equivalent.
• 6+ months experience in entertainment, hospitality, or retail.

Responsibilities

• Greet guests and provide start-up instructions for lanes.
• Operate the POS system and handle transactions accurately.
• Maintain a clean and organized area while monitoring guests.

Skills

Customer Service

Cash Handling

POS System Operation

Communication Skills

Education

High School Diploma or Equivalent

Tools

POS System

Job description

Job Responsibilities

1. Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.).
2. Greet guests, determine needs, assign open lanes, and provide start-up instructions, as necessary.
3. Answer guest inquiries over the phone and in person; providing accurate information.
4. Inform guests of upcoming promotions, specials, and events.
5. Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores.
6. Issue, record and redeem gift certificates, coupons, etc. according to company policy.
7. Balance receipts, count cash, and complete daily shift paperwork.
8. Manage lane inventory and assist with lane turnover tasks.
9. Maintain a sanitary, organized, and presentable area.
10. Communicate with pit crews; operate call buttons, relay information, log calls, check response time.
11. Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc.
12. Perform opening and closing duties as required.
13. Monitor guests for rule violations.
14. Report all company violations to management.
15. Other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Qualifications

1. High school diploma or equivalent preferred.
2. 6+ months previous entertainment center, hospitality, or retail experience.

Work Environment

1. The noise level can be loud and may contain lighting effects such as lasers and strobes.
2. This job requires working with large crowds and children.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

1. Able to stand and walk for extended periods of time and able to lift 50 pounds.
2. This position regularly requires long hours and frequent weekend work.