Front Desk Attendant (Concierge)

Plantationlakesclub; Bradenton, Northern (FL, KY); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Healthcare Benefits

Retirement Benefits

Job summary

The Lake Club in Bradenton, FL is seeking a friendly Front Desk Attendant (Concierge) to greet residents, guests, and vendors, and support daily community operations in a luxury residential setting.

This role requires strong customer service, organization, and proficiency with Microsoft Office and community management software; a high school diploma or GED and 1 year of related experience are preferred.

Qualifications

• High school diploma or GED required; related experience preferred.
• Minimum of one year in customer service, hospitality, or related field preferred.
• Experience in concierge, country club, HOA, or residential community is a plus.

Responsibilities

• Greet residents, guests, and vendors professionally.
• Answer and direct calls and inquiries promptly.
• Assist with amenity and dining reservations and event registrations.
• Manage resident access requests and guest lists.
• Maintain concierge work areas and displays.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Microsoft Office

Community software

Organization

Education

High school diploma or GED

Tools

Microsoft Office

Reservation software

CRM software

Job description

The Lake Club, located in Bradenton, FL, is pleased to announce an excellent career opportunity for a Front Desk Attendant (Concierge)! The Lake Club is seeking a friendly, professional, and service-oriented Concierge to join our team. The Concierge serves as one of the primary points of contact for residents, guests, and vendors, providing exceptional customer service while supporting daily community operations in a luxury residential setting.

The ideal candidate is highly organized, detail-oriented, technologically proficient, and enjoys building positive relationships with residents while working in a fast-paced environment.As part ofTroon, you’ll contribute to a global leader in golf and community management.

Pay: $19.00 per hour

Greet residents, guests, prospective homeowners, and vendors in a professional and welcoming manner.

Serve as a primary information resource for residents regardingcommunity amenities, events, policies, and services.

Answer, screen, and direct incoming telephone calls, emails, and resident inquiries in a timelyand professional manner.

Assistresidents with amenity reservations, dining reservations, event registrations, and general clubhouse inquiries.

Monitor and manage resident access requests, visitor information, and guest lists utilizingcommunity software systems.

Assistwith community communications and special eventsas assigned.

Maintain concierge work areas, informational displays, brochures, and community materials in a clean and organized manner.

Assistresidents with questions, concerns, and service requests while identifying appropriate solutionsor directing matters to the appropriate department.

Communicate effectively with all departments to ensure seamless resident service and operational efficiency.

Maintain confidentiality regarding resident, homeowner, and community information.

Perform general administrative tasks including data entry, filing, document preparation, and maintaining accuraterecords.

Promote a positive and professional image of The Lake Club at all times.

Incorporate safe work practices in all job duties.

Maintain regular and reliable attendance.

Perform other duties as assigned.

Education/Experience:

High school diploma or GED required. Previouscustomer service, hospitality, administrative, concierge, country club, HOA, or residential community experience preferred.

A minimum of one (1) year of experience in customer service, hospitality, administrative support, or a related field is preferred.

Physical Demands:

Frequently stands, walks, talks and hears. Regularly useshands, reaches with arms and hands.

Occasionally sits, stoops, kneels, crouches or crawls.

Regularly lifts up to 10 pounds and occasionally lifts up to 25 pounds.

Professional office and clubhouse environment. Noise levels are generally moderate.

Certificates/Licenses:

None Required

Job Knowledge, Skill, and Ability Preferences:

Exceptional customer service and interpersonal skills.

Strong verbal and written communication skills.

Proficiencywith Microsoft Office applications, email, and internet-based software.

Ability to learn and effectively utilizecommunity management and reservation software systems.

Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.

Ability to maintainconfidentiality and exercise sound judgment.

Ability to work independently while also functioning effectively as part of a team.

Ability to interact professionally and courteously with residents, guests, vendors, and fellow team members.

Flexibility to work evenings, weekends, and holidays as operational needs require.

Ability to read, write, and speak English may be required to perform the duties of this position.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Duties may be modified or assigned at any time based on business needs.

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more at www.troon.com .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.