Front Desk Attendant

The-Children; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision coverage

Paid Time Off & Holidays

403b Retirement Plan

Tuition Reimbursement

Professional Development

Job summary

The Children’s Institute of Pittsburgh is seeking a Service Ambassador to be the initial point of contact for clients, guiding them through care navigation and scheduling. You will collect payments and communicate with internal staff to ensure smooth operations.

Role requires strong customer service experience, healthcare exposure, and the ability to use EMR systems. The schedule is full-time with daytime/early-evening hours, and a commitment to exceptional service aligns with CI’s mission and

Qualifications

• Minimum of three years in healthcare or customer service.
• CPR, First Aid and Child Abuse certs; training provided.
• Clearances: Act 73 FBI, Act 34 Criminal Clearance, and Act 33 Child Abuse Clearance

Responsibilities

• Provide excellent personalized service and be the first point of contact for clients.
• Respond to client inquiries to promote CI services and meet client needs.
• Schedule appointments, collect co-pays/deductibles, and share information with care providers and staff.
• Greet clients and visitors professionally in person and on the phone.
• Input client demographics and insurance into EMR and ensure accurate data entry.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Tools

EMR systems

Job description

At The Children’s Institute of Pittsburgh, we’ve built our legacy on being amazing. After more than a century of the highest quality care and service to children and their families, we’re forever proud of our team members who don’t just make a career here – they make a difference.

Location: 1405 Shady Ave. Pittsburgh, PA 15217

Schedule: Full Time; Monday-Thursday 10:30am -7:00pm

Friday 8:30am - 5pm

The Service Ambassador serves as the first point of contact for clients at The Children’s Institute, demonstrating a comprehensive understanding of clinical practices, workflows, and standards related to client care and business operations. This role involves providing a personalized service, responding to client inquiries, navigating care options, scheduling appointments, collecting payments, and ensuring seamless communication between clients and internal staff. The Service Ambassador is committed to delivering exceptional service that supports The Children’s Institute’s mission and values.

Responsibilities

• Provide excellent personalized service.
• Be the first point of contact for clients at The Children’s Institute regarding care navigation.
• Respond to client inquiries to promote CI comprehensive services to meet clients’ needs or potential client needs.
• Schedule appointments, collect co-pays/deductibles and ensures that this information is available for client care providers and internal staff.
• Greet clients, caregivers, guests, and vendors professionally both in person and on the phone following care navigation and experience model guidelines.
• Demonstrate the ability to consistently operate standard office equipment such as telephones, computers, copiers, fax machines and other tools.
• Ensure steady operations of the telephone system, includes answering lines as needed, directing calls to appropriate staff, receiving and distribution of messages complete with all pertinent information.
• Accurately input client demographic and insurance information into EMR’s
• Obtain initial prescriptions for all scheduled services per organizational guidelines.
• Complete timely data entry for no-shows, cancellations and arrived appointments as assigned.
• Help families navigate through systems of care!

Qualifications

• High school diploma or GED preferred.
• Minimum of three years of healthcare or customer service experience required.
• Certification in CPR, First Aid, Child Abuse (training will be provided).
• Clearances Required: Act 73 FBI, Act 34 Criminal Clearance, and Act 33 Child Abuse Clearance

Benefits Summary

We’re proud to offer generous benefits to our team members. Regular full-time team members are eligible for the following benefits:

• Medical and Prescription insurance-Choice of two health plans and networks
• Dental and Vision-Free coverage for team members.
• Paid Time Off (PTO) and Holidays
• Medical, Bereavement, Educational, & Personal Leaves
• Parental leave (birth & adoption) paid-6 weeks
• 403b Retirement Plan – pre-tax & Roth options; employer match after 1 year
• Student Loan Refinancing Program
• Public Service Loan Forgiveness Program – CI qualifies as non-profit
• Education Assistance/Tuition Reimbursement
• Professional Development/CEU’s
• Life and Short- & Long-Term Disability insurance
• Credit Union
• Team Member Recognition Events
• Referral bonus
• CPR-employer paid

The Children’s Institute of Pittsburgh is an Equal Opportunity Employer. We serve a diverse population of children and families, and we want our workforce to reflect that same diversity. We want all interested individuals to feel welcome in applying for a career at our amazing place – we can't wait to meet you!

The Children’s Institute does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, religious creed, AIDS or HIV status, disability, ancestry, age, gender, sexual orientation, gender identity or expression, genetic information, marital status, union membership, or veteran/military status in employment.