Development Operations Associate

The Children's Institute of Pittsburgh; Pittsburgh (Allegheny County); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental & Vision

Paid Time Off

Zusammenfassung

The Children’s Institute of Pittsburgh is seeking a Development Operations Associate to provide essential operational, administrative, and data management support to advance fundraising goals. The role emphasizes accurate gift processing, donor services, and reliable data to strengthen philanthropic relationships.

Key duties include managing gift entries and acknowledgments, supporting CRM reports and dashboards, and assisting with staff coordination and process improvement.

Qualifikationen

• Associate or bachelor’s degree or equivalent combination of education and experience.
• 3–5 years of experience in administration, data management, customer service, fundraising, finance support, or related field.
• Strong proficiency in Microsoft Office (Word, Excel, Outlook) and comfort with data-heavy tasks.
• Familiarity with donor database systems (Clearview, Raiser's Edge, Salesforce, DonorPerfect) strongly preferred.
• Experience preparing reports, dashboards, or data visualizations for fundraising or business operations.

Aufgaben

• Manage all gift entries, receipting, acknowledgment, and reconciliation with Finance, ensuring accuracy and donor-centered service.
• Generate and send donor acknowledgment letters and tax receipts within policies and IRS requirements.
• Produce timely reports on fundraising performance, donor retention, campaign results, and pipeline activity for Advancement leadership.
• Support dashboards and data visualizations tracking progress toward fundraising goals.
• Provide administrative support to the Advancement team, including scheduling, materials, file maintenance, and documenting procedures.
• Document and help improve gift-processing, reporting, stewardship, and database workflows while maintaining internal controls.

Kenntnisse

Data management

Administrative coordination

Donor service

Attention to detail

Ausbildung

Associate or bachelor’s degree

Tools

Microsoft Office

Clearview

Raiser’s Edge

Salesforce

DonorPerfect

Jobbeschreibung

At The Children’s Institute of Pittsburgh, we’ve built our legacy on being amazing. After more than a century of the highest quality care and service to children and their families, we’re forever proud of our team members who don’t just make a career here – they make a difference.

Job Title: Development Operations Associate

Location: 1405 Shady Ave., Pittsburgh, PA 15217

Schedule: Monday through Friday, Full Time, Onsite

The Development Operations Associate provides essential operational, administrative, and data management support to advance the organization’s fundraising goals. Through accurate gift administration, responsive donor service, reliable fundraising data, and strong internal coordination, this position helps strengthen philanthropic relationships and advance The Children’s Institute’s mission. The Development Operations Associate ensures timely gift processing and acknowledgments, maintains donor data integrity, supports reporting and reconciliation, and contributes to efficient advancement systems and processes. The ideal candidate is detail-oriented, systems-savvy, collaborative, and committed to an excellent donor experience.

Responsibilities

Gift Processing & Donor Acknowledgements

• Manage all gift entries, receipting, acknowledgment, and reconciliation processes with Finance, ensuring accuracy, timeliness, and donor-centered service.
• Generate and send donor acknowledgment letters and tax receipts within established service standards and in accordance with organizational policies and IRS requirements.

CRM, Reporting & Data Integrity

• Produce accurate and timely recurring and ad hoc reports on fundraising performance, donor retention, campaign results, and pipeline activity for Advancement leadership.
• Support the development and maintenance of dashboards and data visualizations that track progress toward fundraising goals.

Donor Stewardship, Events & Team Support

• Provide administrative and operational support to the Advancement team, including scheduling meetings, preparing materials, maintaining shared files, and documenting procedures.
• Prepare donor meeting materials, briefings, presentations, correspondence, and stewardship information.

Systems & Process Improvement

• Assist with staff guidance and support related to CRM tools, reports, data standards, and operational processes.
• Document and help improve gift-processing, reporting, stewardship, and database workflows while maintaining appropriate internal controls

QUALIFICATIONS

• Associate or bachelor’s degree, or an equivalent combination of education and relevant experience.
• Three to five years of experience in administration, data management, customer service, fundraising, finance support, or a related field.
• Strong proficiency in Microsoft Office (Word, Excel, Outlook) and comfort with data-heavy tasks.
• Familiarity with donor database systems (e.g., Clearview, Raiser’s Edge, Salesforce, DonorPerfect) strongly preferred.
• Experience preparing reports, dashboards, or data visualizations for fundraising or business operations

Clearances Required: Act 73, Act 34 and Act 33

Benefits Summary

We're proud to offer generous benefits to our team members. Regular full-time team members are eligible for the following benefits:

• Medical and Prescription insurance-Choice of two health plans and networks
• Dental and Vision-Free coverage for team members.
• Paid Time Off (PTO) and Holidays
• Medical, Bereavement, Educational, & Personal Leaves
• Parental leave (birth & adoption) paid-6 weeks
• 403b Retirement Plan – pre-tax & Roth options; employer match after 1 year
• Student Loan Refinancing Program
• Public Service Loan Forgiveness Program – CI qualifies as non-profit
• Education Assistance/Tuition Reimbursement
• Professional Development/CEU’s
• Life and Short- & Long-Term Disability insurance
• Credit Union
• Team Member Recognition Events
• Referral bonus
• CPR-employer paid

Are you looking for a position where you can make a lasting impact in the lives of children and their families? Are you ready to brighten the future of Amazing Children? We want to hear from you!

The Children's Institute of Pittsburgh is an Equal Opportunity Employer. We serve a diverse population of children and families, and we want our workforce to reflect that same diversity. We want all interested individuals to feel welcome in applying for a career at our amazing place – we can't wait to meet you!

The Children's Institute does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, religious creed, AIDS or HIV status, disability, ancestry, age, gender, sexual orientation, gender identity or expression, genetic information, marital status, union membership, or veteran/military status in employment