Front Desk Attendant

Malibu Jack's Indoor Theme Park; Lafayette (IN); On-site; USD 16,531 - 20,664; Part time

Job summary

A family entertainment center is seeking Front Desk Attendants responsible for welcoming guests and ensuring enjoyable experiences. You will manage cash transactions, assist with prize redemptions, and keep the area organized. Strong communication skills and a service-oriented approach are essential in this fun, fast-paced environment. Join the team to provide unforgettable moments to visitors every day.

Qualifications

• Ability to handle cash transactions accurately.
• Strong problem-solving skills for guest inquiries.
• Willingness to work in a fast-paced, fun environment.

Responsibilities

• Handle money transactions at the front desk.
• Assist guests with ticket redemption and inquiries.
• Maintain cleanliness in front desk and redemption areas.

Skills

Strong communication skills

Attention to detail

Customer service mindset

Job description

Company Overview

Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact.

Location: Malibu Jack's Lafayette, IN

Position Type: Part Time

Five Star isn’t just a rating or a name; we’re a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high‑five of the day, we’re all about delivering experiences families, friends, and coworkers remember long after they leave.

As the largest privately owned operator of family entertainment centers in the U.S., we offer more than a job, we offer a place to belong. Whether you’re starting your very first job, looking for a flexible role, or building a long‑term career, there’s a spot for you here.

Safety, trust, and a service mindset guide everything we do. We treat our guests like friends and our team members like family, creating a welcoming, inclusive environment where everyone’s contribution matters. We believe in empathy, teamwork, and opening doors to new possibilities, on the floor, behind the scenes, and beyond.

If you’re service‑minded, motivated, and ready to be part of something fun and meaningful, we’d love to meet you. Join Five Star Parks & Attractions and help us deliver safe, clean, unforgettable fun to the communities we serve every single day.

Job Summary

Front Desk Attendants will be the first point of contact for guests, responsible for handling cash transactions, assisting with prize redemptions, and keeping the front desk and redemption areas clean and organized. You’ll help ensure every visitor has a safe and enjoyable experience by answering questions, resolving issues, or escalating concerns when needed. This position requires strong communication skills, attention to detail, and a passion for delivering excellent customer service in a fun, fast‑paced environment.

Key Responsibilities

• Handle money transactions while keeping the front desk area clean and organized
• Be comfortable with guest’s questions and issues while handling them yourself or escalating to a manager
• Assist guests with redeeming their tickets for prizes
• Stock and keep redemption area organized
• Maintain up to date knowledge of all current cash policies
• Communicate daily with team members
• Maintain a safety‑focused, top customer service attitude at all times

Equal Employment Opportunity

Five Star Parks & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

Five Star Parks & Attractions participates in the E‑Verify program.

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