Front Desk Attendant

Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCI; Kansas City (MO); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading hotel as a Front Desk Attendant where you'll be the first point of contact for guests, ensuring their experience is welcoming and professional. You'll manage check-ins and check-outs, provide key information on hotel services, and uphold a high standard of customer care, contributing substantially to guests' satisfaction.

Benefits

Referral Bonus Program

Employee discounts

Paid time off

Qualifications

• 1 year of customer service or related experience is required.
• 1 year of previous hotel experience is preferred.

Responsibilities

• Welcome guests in a friendly and professional manner.
• Check guests in and out and handle transactions.
• Engage with guests to ensure satisfaction.

Skills

Customer Service

Communication

Attention to Detail

Job description

Benefits:

Referral Bonus Program

Employee discounts

Paid time off

Overview:

The Front Desk Attendant is often the first point of contact for guests and is responsible for their first impression of Atwell Suites KCI. Warm, knowledgeable service and helpful guidance will reassure guests that they've made the right choice to stay with us!

Primary Duties and Responsibilities:

Welcome all guests in a friendly, prompt, and professional manner, being sure to give recognition to IHG Rewards Club Members and returning guests.

Check guests in, issue room keys, and provide information on hotel services and room location.

Ensure necessary identification is taken from guests at check-in.

Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly and courteously.

Accurately record guest information and preferences in the Hotel’s internal system.

Check guests out; resolve any late or disputed charges.

Accurately process all cash and credit card transactions using established procedures.

Other Duties and Expectations:

Work closely with all departments using crystal clear communication.

Lead by example; encourage co-workers to always perform at the highest levels.

Ask for feedback from supervisors and provide feedback as needed; be open and willing to take directions and/or make changes to job performance as needed.

Engage guests at all opportunities to build a level of comfort between the guest and our property, instilling a “Home Away From Home” comfort during their stay.

Understand and respond to customer’s needs and ensure a high level of guest satisfaction.

Other duties as assigned.

Qualifications and Requirements:

1 year of previous hotel experience is preferred.

1 year of customer service, front desk, or related experience is required.

Schedule (part-time - weekly hours may vary):

Evening Shift, need PM availability!

Holidays

Overtime

Weekend availability