Front Desk Attendant

UFC GYM; Houston (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading fitness center seeks a Front Desk Attendant to deliver exceptional customer service to members and guests. The selected candidate will manage front desk operations, assist with member check-ins, handle inquiries, and ensure a clean and welcoming environment. This role requires strong interpersonal skills, a friendly attitude, and relevant certifications.

Qualifications

• Must possess a friendly and outgoing personality.
• Strong customer service focus with good telephone etiquette.
• Ability to multi-task and follow instructions accurately.

Responsibilities

• Ensure guests and members are warmly greeted and assisted.
• Maintain front desk cleanliness and monitor retail goals.
• Address any maintenance or cleanliness issues promptly.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Attention to Detail

Education

High school diploma or GED

Current CPR/AED certification

Job description

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.



ESSENTIAL DUTIES & RESPONSIBILITIES:



Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration

• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members with Front Desk Representatives regarding late dues and down payments
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

REQUIRED QUALIFICATIONS:



Knowledge, skills & abilities:

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail

Minimum certifications/educational level:

• High school diploma or GED required
• Current CPR/AED certification