Front Desk Attendant

MIKE Z RENTALS LLC; Florida; On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Paid time off

Job summary

MIKE Z RENTALS LLC in Florida seeks a Front Desk Attendant to be the first contact for guests, owners, and vendors at the hospitality desk. The role emphasizes creating a welcoming environment and delivering exceptional service throughout the guest experience, requiring professionalism, friendliness, and strong organizational skills.

Responsibilities include greeting guests, answering inquiries, checking guests in and out, coordinating with housekeeping and maintenance, handling packages, and

Qualifications

• High school diploma or equivalent required.
• Front desk, hospitality, or customer service experience preferred.
• Proficient in Microsoft Office; comfortable learning property management software.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and stay calm under pressure.
• Detail-oriented with strong organizational skills.
• Professional appearance and demeanor.
• Bilingual (Spanish/English) is a plus.

Responsibilities

• Greet guests, owners, and vendors warmly.
• Answer and direct calls, emails, and inquiries promptly.
• Check guests in and out.
• Provide area and property information, directions, and guest assistance.
• Maintain front desk organization and inventory.
• Coordinate with Housekeeping, Maintenance, and Reservations teams.
• Accept and log packages, keys, and lost & found items.
• Handle guest concerns with urgency and professionalism.
• Assist with administrative tasks such as filing and data entry.
• Support property management staff with various operational duties.
• Perform additional duties as assigned by Front Desk Manager.

Skills

Customer service

Communication

Multitasking

Organizational skills

Professional appearance

Microsoft Office

Property management software

Bilingual (Spanish/English)

Education

High school diploma or equivalent

Tools

Microsoft Office

Property management software

Job description

Benefits:

• 401(k)
• Competitive salary
• Paid time off

JOB SUMMARY:

The Front Desk Attendant serves as the first point of contact for guests, owners, and vendors at the hospitality desk. This position plays a vital role in creating a welcoming environment and delivering exceptional service throughout the guest experience. This role requires one to be professional, personable, and highly organized, with the ability to manage multiple responsibilities in a fast-paced environment.

Mike Z Rentals specializes in high-quality vacation, seasonal and annual rental properties, delivering exceptional guest experiences and maximizing owner satisfaction. We pride ourselves in operational excellence, strong local market expertise, and commitment to service.

DUTIES AND RESPONSIBILITIES:

• Greet guests, owners, and vendors with a warm and friendly demeanor
• Answer and direct phone calls, emails, and in-person inquiries promptly and professionally
• Check guests in and out
• Provide area and property information, directions, and assistance with guest needs
• Maintain front desk cleanliness, organization, and inventory of office supplies
• Coordinate with Housekeeping, Maintenance, and Reservations teams to ensure seamless guest experiences
• Accept and log packages, keys, and lost & found items
• Handle guest concerns, complaints, or issues with urgency and professionalism
• Assist with administrative tasks, including filing, data entry, and document preparation
• Support property management staff with various operational duties as needed

Perform any additional duties assigned by the Front Desk Manager.

REQUIRED SKILLS & EXPERIENCE:

• High school diploma or equivalent required
• Previous front desk, hospitality, or customer service experience preferred
• Proficient in Microsoft Office and comfortable learning property management software
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize, and remain calm under pressure
• Detail-oriented with strong organizational skills
• Professional appearance and demeanor

DESIRED COMPETENCIES:

• Experience with vacation customer service.
• Bilingual (Spanish/English) is a plus.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:

• Must be able to sit, stand, and walk for extended periods
• May be required to lift up to 25 lbs. occasionally
• Work environment is primarily indoors in a front office setting
• Weekend, holiday, and evening shifts may be required based on business needs