Front Desk Attendant

City Of Fairhope; Fairhope (AL); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Affordable Health Insurance

Vision Insurance

Dental Insurance

Employer paid Life Insurance

Flexible Spending Account

Discounted membership at Fairhope Rec.

Job summary

City of Fairhope seeks a part-time Front Desk Attendant for the Fairhope Recreation & Fitness Center. You will greet members, process payments, assist with registrations, and answer inquiries. This role requires CPR/First Aid certification and a background check. Evening and weekend shifts are included.

The position supports daily operations, maintains logs, and helps with facility safety and member services. Prior customer service experience is preferred.

Qualifications

• Must have CPR and First Aid certifications.
• Minimum of one year of customer service experience or work with the public.
• Ability to read and write; completion of some high school is required.
• Ability to pass a pre-employment background check and an initial drug screen.

Responsibilities

• Greet members and visitors; provide courteous customer service.
• Process payments and memberships; register new members and renewals.
• Answer inquiries and refer complaints to supervisor.
• Maintain a communication log and process receipts.
• Assist with center operations, schedules, reports, and basic admin tasks.
• Respond to emergencies requiring first aid or CPR.

Skills

Customer service

Cash handling

Communication

Multitasking

Computer literacy

Professional demeanor

Education

High school completion required

Tools

CPR certification

First Aid certification

Job description

Work Schedule

Part-Time (19 hours a week) evenings and weekends

Under the supervision of the Recreation Center Manager, the Front Desk Attendant provides a variety of customer service activities. The employee greets members and visitors, processes payments and provides tours of the facility. The Front Desk Attendant assists with membership duties to include new member registrations, renewals, and membership services. The employee also responds to inquiries and refers complaints to the supervisor. This job is considered safety-sensitive and is subject to pre-employment background check and random drug screenings.

Description

Work Schedule

Part-Time (19 hours a week) evenings and weekends

Under the supervision of the Recreation Center Manager, the Front Desk Attendant provides a variety of customer service activities. The employee greets members and visitors, processes payments and provides tours of the facility. The Front Desk Attendant assists with membership duties to include new member registrations, renewals, and membership services. The employee also responds to inquiries and refers complaints to the supervisor. This job is considered safety-sensitive and is subject to pre-employment background check and random drug screenings.

Essential Functions

The following list was developed through a job analysis; however, it is not exhaustive and other duties may be required and assigned. A person with a disability which is covered by the ADA must be able to perform the essential functions of the job unaided or with the assistance of a reasonable accommodation.

ESSENTIAL FUNCTION

Customer Service. The employee assists all visitors to include greeting visitors, addressing inquiries and processing payments to provide exceptional service.

• Greets visitors.
• Answers the telephone; responds accordingly or routes to appropriate individual.
• Responds to requests and addresses inquiries.
• Represents the City in a professional manner.
• Refers all complaints and issues to supervisor.
• Maintains a communication log to pass along all pertinent information to staff.
• Accepts and processes cash, check, credit/debit payments; provides receipts.
• Registers and signs up new members; processes renewals.

ESSENTIAL FUNCTION

Recreation Center Support. Provides administrative and facilities support to assist in the efficient and effective operations of the Center.

• Updates Center administrative forms.
• Updates and modifies fitness schedule for the month.
• Develops and composes announcements and flyers for Center events.
• Updates bulletin board for display of all events and schedules.
• Runs the journal to provide documentation of all monies taken in.
• Runs reports for documentation of members’ accounts status and balances.
• Wipes down counter and other surfaces to clean and disinfect.
• Cleans windows and sweeps floors to assist in maintaining a clean working environment, a pleasant environment, and a safe environment for members and guests.
• Responds to guest’s emergencies requiring first aid or cardio-pulmonary resuscitation (CPR).

Non-essential Function

• Wipes, cleans, and sanitizes bathrooms.
• Performs other job-related duties as required or assigned.

Minimum Qualifications

• Ability to read and write; completion of some high school is required.
• Minimum of one (1) year or previous customer service experience or work with the public.
• Possess cardio-pulmonary resuscitation (CPR) and First Aid certifications.
• Ability to pass a pre-employment background check and an initial drug screen.

Supplemental Information

Knowledge, Skills And Abilities

(* Can be acquired on the job)

• *Knowledge of City rules, regulations, policies, and procedures.
• *Knowledge of City geography and bridge systems.
• Knowledge of safety rules including accident causation and prevention.
• Communication skills to effectively communicate internally and externally, both orally and in writing.
• Verbal skills to effectively communicate with co-workers, supervisors, the general public, over the telephone and two-way radio.
• Listening skills to take accurate statements.
• Reading skills to understand and interpret City directives, procedures, and instructions.
• Math skills to perform basic calculations (add, subtract, multiply, divide).
• Ability to operate standard office equipment.
• Ability to use computers and office productivity software.
• Ability to maintain professional attitude.
• Ability to handle and account for monies.
• Ability to deal with all contacts in a courteous and patient manner.
• Ability to handle upset or irate individuals.
• Ability to handle dynamic situations in a calm and courteous manner.
• Ability to maintain strict confidentiality dealing with personnel records.
• Ability to prioritize work projects and multi-task.
• Ability to organize files and work projects.
• Ability to work with little or no supervision.

Physical Demands

The work requires some physical exertion such as long periods of standing; walking over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching or similar activities; recurring lifting moderately heavy items such as record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, carts, or machines; with contagious diseases or irritant chemicals, etc. Employees may be required to use protective clothing or gear such as masks, gowns, coats, boots, goggles, gloves, or shields.

The City of Fairhope offers a wide variety of benefits to regular full-time employees.

As a regular full-time employee with the City, you are eligible to enjoy the following benefits:

• Affordable Health Insurance
• Affordable Vision Insurance
• Affordable Dental Insurance
• Employer paid Life Insurance
• Flexible Spending Account
• Symbol Health Solutions*
• Discounted membership at Fairhope Recreation & Fitness Center
• Discounted Quail Creek Green Fees
• Employer paid Short & Long-Term Disability Insurance
• Dependent Care Account
• Retirement Systems of Alabama (RSA)
• Paid Sick Time
• Paid Vacation Time
• City approved paid Holidays

Regular Part Time employees who work 29+ hours per week participate in the Retirement Systems of Alabama (RSA)

• Symbol Health Solutions is contingent upon enrollment in the City health insurance.