Front Desk Attendant

Holiday Inn Express, Plattsburgh; City of Plattsburgh (NY); On-site; USD 22,000 - 30,000; Part time

Job summary

Holiday Inn Express – Plattsburgh, NY is seeking a friendly, dependable Part-Time Front Desk Agent to join our team. Front Desk Agents are often the first and last point of contact for our guests and play an important role in creating a welcoming and positive hotel experience.

Responsibilities include greeting guests, checking them in and out, processing reservations and payments, handling calls, and providing information about hotel amenities and the local area.

Qualifications

• Front Desk Agent is often the first and last point of contact for guests.
• Friendly, dependable and guest-focused demeanor.

Responsibilities

• Greet guests in a friendly and professional manner
• Check guests in and out of the hotel
• Process reservations, payments, deposits, and guest account transactions
• Answer incoming phone calls and assist with reservations and general questions
• Respond to guest requests and concerns in a timely and professional manner
• Provide information about hotel amenities, services, and the local area
• Maintain accurate guest information and reservation details
• Communicate room status, guest requests, and maintenance concerns with housekeeping and other departments
• Handle cash and credit card transactions accurately
• Assist with resolving guest concerns or communicate issues to management when necessary
• Monitor the lobby and Front Desk area and help maintain a clean

Job description

Part-Time Front Desk Agent

Holiday Inn Express – Plattsburgh, NY

Holiday Inn Express is looking for a friendly, dependable, and guest-focused Part-Time Front Desk Agent to join our team. Front Desk Agents are often the first and last point of contact for our guests and play an important role in creating a welcoming and positive hotel experience.

Responsibilities

• Greet guests in a friendly and professional manner

• Check guests in and out of the hotel

• Process reservations, payments, deposits, and guest account transactions

• Answer incoming phone calls and assist with reservations and general questions

• Respond to guest requests and concerns in a timely and professional manner

• Provide information about hotel amenities, services, and the local area

• Maintain accurate guest information and reservation details

• Communicate room status, guest requests, and maintenance concerns with housekeeping and other departments

• Handle cash and credit card transactions accurately

• Assist with resolving guest concerns or communicate issues to management when necessary

• Monitor the lobby and Front Desk area and help maintain a clean