Front Desk Veterinary ReceptionistCustomer Service Representative

MELBOURNE BEACH ANIMAL HOSPITAL LLC; Melbourne Beach (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Job summary

A community-focused animal hospital is looking for a Veterinary Receptionist to provide exceptional customer service and support for patient management. Responsibilities include greeting clients, handling patient records, and maintaining a clean environment. Candidates should possess strong interpersonal, technology, and organizational skills. If this role interests you, contact us via email or phone. Flexible hours are available for both full-time and part-time positions.

Qualifications

• Ability to provide friendly, efficient service to patients in-person and on the phone.
• Must be comfortable in dealing with patients, staff, and pets.
• Experience with computers and technology for veterinary management is appreciated.

Responsibilities

• Greet customers, answer questions, and process incoming patients.
• Maintain cleanliness of the waiting room, exam rooms, and hospital.
• Collate, confirm, update and file patient charts.

Skills

Compassion and sensitivity

Customer service skills

Interpersonal skills

Technology skills

Organizational skills

Tools

Cornerstone software

Job description

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Full or Part Time In person Application is preferred. Melbourne Beach Animal Hospital 2990 Hwy A1A Melbourne Beach 321-726-6333

Responsibilities

Veterinary Receptionist Duties & Responsibilities- ability to cross train to learn tech responsibilities is available.

• Provide customer service: greet customers, answer questions, process incoming patients, take payments, answer the phone with a smile.
• Handle mail and email.
• Collate, confirm, update and file patient charts - we will be moving to EMR's in the future. Ability to type, use a computer and learn software for veterinary management (experience appreciated but not necessary). We currently use Cornerstone software. Interpret patient charts, record vaccination history and update the reminder system.
• Process credit card payments.
• Prepare bank deposits.
• Retrieve/fill prescriptions.
• Maintain the cleanliness of the waiting room, exam rooms and hospital.
• End of day reports and maintenance.

Skills & Competencies

• Compassion and sensitivity: Customer service skills: Ability to provide friendly, efficient service to patients in-person, as well as on the phone with a smile.
• Interpersonal skills: must be comfortable in dealing with patients, staff, and pets. (We treat all species - please do not scream at a snake, rat or other odd creature in the waiting room).
• Technology skills: phone, fax, copier, computers, etc.
• Organizational skills: Part time and Full time positions available

If you are interested in learning more about the positions we have available, please reach out to us during our business hours: 8 AM-5 PM Monday through Friday or 8 AM-12 PM on Saturdays. Contact us by email at [e-mail] or by phone at 772-589-6553.

An in person meeting and tour of the hospital may follow.