Front Desk Associates, South Bay

Equinox; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to maximizing life through innovative lifestyle brands. This role offers a unique opportunity to engage with members and guests, providing exceptional customer service in a vibrant environment. As part of a passionate team, you'll help create memorable experiences while promoting health and fitness. With competitive pay and industry-leading benefits, this position is perfect for those eager to inspire others and grow within a dynamic organization. If you're ready to make a difference and be part of something special, we want to hear from you!

Benefits

Complimentary Club Membership

Personal Training

Pilates

Spa

Shop Discounts

Qualifications

• Minimum 1 year experience in customer service or related field.
• High school diploma/GED or equivalent work experience.

Responsibilities

• Greet members and guests professionally.
• Deliver high-level customer service to members and guests.
• Maintain an orderly and clean work area.

Skills

Customer Service

Effective Communication

Computer Literacy

Interest in Health/Fitness

Education

High School Diploma or GED

Job description

2 weeks ago Be among the first 25 applicants

OUR STORY

Equinox Group is a high-growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We seek what is next for maximizing life and boldly grow the lifestyle brands and experiences that define it. Our brands include Equinox, SoulCycle, and Equinox Hotels, all recognized for inspiring members and employees to maximize life. Our global presence spans major cities across the US, London, Toronto, and Vancouver.

OUR CODE

We are passionate about high-performance living, investing in our health and fitness. We believe everyone has untapped potential and use a disruptive approach to unleash it. We dream big, sweat the details, and aim for 110% to help each other deliver the Equinox experience. We are obsessed with what's new, now, and next—living ahead of the moment in fashion, culture, and consumer behavior. We value humility and a team approach at every level.

If you are a high-performing individual passionate about winning and inspiring others, we look forward to discussing career opportunities with you.

Job Description

Responsibilities include but are not limited to:

1. Professionally greet members and guests
2. Scan membership IDs upon entrance
3. Answer phones professionally
4. Respond to member questions, concerns, and discrepancies
5. Update members’ accounts as needed
6. Maintain an orderly and clean work area
7. Work opening, closing, or mid-day shifts
8. Provide club tours to new members
9. Deliver high-level customer service to members, prospective members, and guests
10. Assist other departments with related tasks

Qualifications

Attributes of the successful candidate:

• Minimum 1 year experience in customer service or related field
• High school diploma/GED or equivalent work experience
• Reliable, professional, computer-literate, energetic, and friendly
• Interest in health, fitness, or sports preferred
• Friendly, vibrant, outgoing personality
• Effective communication skills in person, email, and phone

Physical Requirements

• Ability to stand for long periods, sit, walk, squat, stoop, reach, and bend above/below shoulder height
• Ability to push, pull, and lift up to 50 lbs

Additional Information

• Competitive salary, benefits, and industry-leading commissions
• Complimentary club membership
• Perks including Personal Training, Pilates, Spa, and Shop

Pay Transparency: $16.78/hr

This description outlines general requirements; other duties may be assigned to ensure departmental operations.

Equinox is an equal opportunity employer. For more info, visit https://careers.equinox.com/. All information is confidential per EEO guidelines. Must have legal right to work in the US.