Front Desk Associates, South Bay

Equinox; California; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a vibrant and outgoing individual to join their team. This role focuses on providing exceptional customer service, greeting members and guests, and ensuring a welcoming atmosphere. You'll be part of a community that values high performance living and teamwork, where your contributions will inspire others to maximize their potential. With competitive compensation and benefits, this position offers a chance to grow within a dynamic and supportive environment. If you are passionate about health, fitness, and creating memorable experiences, this opportunity is perfect for you.

Benefits

Competitive Salary

Complimentary Club Membership

Perks with Personal Training

Incentives with Spa Services

Discounts on Products

Qualifications

• Minimum of 1 year in customer service or related experience.
• Must be friendly, vibrant, and outgoing with strong communication skills.

Responsibilities

• Greet members and guests professionally and provide club tours.
• Respond to member questions and maintain a clean work area.
• Provide the highest level of customer service to all.

Skills

Customer Service

Communication Skills

Professionalism

Reliability

Energetic Personality

Education

High School Diploma or GED

Job description

Company Description

OUR STORY

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

OUR CODE

We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company.

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.

Job Description

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING

• Professionally greet members and guests
• Scan membership IDs upon members' entrance
• Answer phones professionally
• Respond to member questions, concerns, and discrepancies
• Update members’ accounts if needed
• Maintain an orderly and clean work area
• Ability to work opening/closing/mid-day shifts
• Provide club tours to new members
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with other related tasks

Qualifications

THE SUCCESSFUL CANDIDATE MUST HAVE THE FOLLOWING ATTRIBUTES

• Minimum of 1 year in customer service or related experience
• High school diploma/GED required or equivalent work experience
• Reliable, professional, computer literate, energetic, and friendly
• Preferably interested in health, fitness, and/or sports
• Must be friendly, vibrant, and outgoing
• Must be able to effectively communicate in person, via email, and via phone

ESSENTIAL PHYSICAL REQUIREMENTS

• Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height
• Must be able to perform pushing, pulling, and lifting up to 50lbs at a time

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa, and Shop

Pay Transparency: $16.78/hr

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.