Front Desk Associate Weekends

Genesis Health Clubs; Louisville (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading health and fitness club is seeking a Front Desk Associate for weekends. This entry-level position involves managing guest check-ins, ensuring excellent customer service, and maintaining the front desk's organization. Ideal candidates will have strong interpersonal skills and be available to work weekends and holidays.

Qualifications

• Available to work weekends, evenings, and holidays.
• Experience in cash handling and credit card transactions.
• Strong customer service skills.

Responsibilities

• Process guest check-ins and maintain quality customer service.
• Ensure the front desk is clean, maintained, and organized.
• Respond quickly to emergency situations.

Skills

Customer service skills

Cash handling

Ability to work well with others

Education

CPR certification

Job description

Join to apply for the Front Desk Associate Weekends role at Genesis Health Clubs.

This position is responsible for the day-to-day operations of the Front Desk, including processing guest check-ins, member retention, and maintaining quality customer service.

Duties and Responsibilities:

• Execute procedures as outlined by the front desk manual.
• Answer phones, take messages, and transfer calls.
• Be knowledgeable of club amenities and surroundings.
• Communicate kindly and sincerely, using members' names.
• Attend all staff and club meetings and events.
• Establish and maintain professional relationships with members and staff.
• Ensure the front desk is clean, maintained, and organized at all times.
• Respond quickly and appropriately to emergency situations.

Expectations:

• Present a professional demeanor at all times when representing Genesis Health Clubs.
• Provide input in developing strategies to support club goals and objectives.
• Respond to common inquiries or complaints from members.

Job Requirements:

• Available to work weekends, evenings, and holidays.
• Must hold current CPR certification or obtain it within 60 days of start date.
• Ability to work well with others.
• Experience in cash handling and credit card transactions.
• Strong customer service skills.

Physical Requirements:

• Ability to stand for long periods.
• Ability to lift up to 35 pounds.
• Ability to communicate effectively with guests and staff, including reading, writing, and speaking.

Additional Information:

• Seniority level: Entry level.
• Employment type: Full-time.
• Job function: Other.
• Industry: Health, Wellness & Fitness.