Front Desk Associate - Unaccompanied Housing

Great Life Hawaii; Honolulu, Northern (HI, KY); Hybrid; USD 30,000 - 45,000; Full time

Job summary

Great Life Hawaii seeks a front desk associate for the Unaccompanied Housing operation at Joint Base Pearl Harbor-Hickam, Hawaii. The role handles front desk and reservations in a lodging program, requiring clerical and cash handling experience and strong English communication.

Candidates should be comfortable with computer software, basic math, and accurate cash accounting; experience in lodging front desk or reservations is preferred to ensure smooth guest services and compliance with military

Qualifications

• Minimum 6 months of work experience in hospitality operations or related fields.
• Experience with cash handling and basic math.
• Ability to communicate clearly in writing and speaking English.
• Proficiency with computer software used in lodging/front desk operations.

Responsibilities

• Provide front desk and/or reservation services for the lodging program.
• Handle cash transactions and maintain accurate accounting records.
• Assist guests with check-in/check-out and respond to inquiries in a professional manner.

Skills

Clerical skills

Cash handling

Reservations experience

English communication

Hospitality software knowledge

PC proficiency

Tools

Hospitality software

MS Office

Job description

This position is located at the Unaccompanied Housing operation of Joint Base Pearl Harbor-Hickam, Hawaii. The purpose of this position is to perform front desk and/or reservation functions for the lodging program. Clerical and cash handling experience required, lodging front desk and/or reservations experience preferred.

ELIGIBLE APPLICANTS MUST BE CURRENT NAVY REGION HAWAII EMPLOYEES. Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess:

FACTOR 1. KNOWLEDGE REQUIRED BY THE POSITION

Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations. Must be skilled in the use of a personal computer and various software programs. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English. Ability to handle, control, and account for large amounts of cash.

FACTOR 2. SUPERVISORY CONTROLS

The leader/supervisor makes selected continuing or individual assignments by indicating generally what is to be done; the limitation, quantity, and the priority or deadline of assigned work tasks. Recurring assignments are carried out independently without specific instructions. Situations involving unfamiliar problems not covered by instructions are referred to the supervisor for resolution. Completed assignments are reviewed to assure that work practices, techniques, records, and other functions are technically accurate and in compliance with instructions.

FACTOR 3. GUIDELINES

The incumbent works under normal supervision. Incumbent is expected to perform daily work on own initiative and carry out assignments in accordance with DOD and Navy regulations. The leader/supervisor will provide suggestions for handling unusual situations.

FACTOR 4. COMPLEXITY

The operation conducts business 24 hours a day, 365 days a year. Customer service is of the foremost importance in this position. Front desk personnel work various shifts. The incumbent, over a period of time, will be required to work each shift and must be trained to accomplish a variety of tasks.

FACTOR 5. SCOPE AND EFFECT

The purpose of the work is to provide front desk services. The work directly contributes to the military members, retirees, civilians and family member's quality of life, mission readiness and contributes to job satisfaction and retention of valuable members.

FACTOR 6. CONTACTS

Contacts include regional staff, all department heads, lodging staff and tenant commands, especially those tenant commands personnel residing in the lodging facilities. Some contact with contractors, vendors and representatives of private industry.

FACTOR 7. PURPOSE OF CONTACTS

Contacts are made to coordinate and/or obtain information relating to the front desk operation.