FRONT DESK ASSOCIATE (UNACCOMPANIED HOUSING)

Navy Region Naval District Washington Fleet and Family Readiness (FFR); Bethesda (MD); On-site; USD 35,000 - 52,000; Full time

Job summary

Navy Region Naval District Washington Fleet and Family Readiness (FFR) is seeking a front desk associate for Unaccompanied Housing in Bethesda. The role handles guest check-in/out, reservations, and guest inquiries using the PMS system, while protecting privacy and security.

The position emphasizes welcoming guest interactions, accurate billing, and coordination with management on complaints and issues. A 24/7 rotating shift may be required.

Qualifications

• Preferred 6 months of work experience in hospitality or front desk operations.
• Must be able to use a computer and various software programs.
• Must have basic math and reading skills.
• Must communicate clearly in English, both verbally and in writing.

Responsibilities

• Operate the front desk for lodging, including check-in/check-out and issuing room keys.
• Ensure guest privacy and security at all times.
• Answer guest questions and provide information about local attractions.
• Process reservations, changes, and cancellations in the PMS; handle CNA when needed.
• Verify charges, prepare reports, and manage cash deposits at shift end.
• Maintain lobby cleanliness and inventory of keys and supplies.
• Occasional rotation of shifts across a 24-hour day, 7 days a week.

Skills

Hospitality basics

English communication

POS software

Cash handling

Customer service

Tools

PMS software

Job description

Summary

This position is located at the Unaccompanied Housing. This position will perform front desk functions for the lodging program.

Duties

Ensures security of all guests is maintained at all times.

Ensures guest privacy is maintained at all times.

Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.

Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card.

Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.

Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.

Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.

Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat.

May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports to include Daily, Monthly and Annual occupancy reports.

Verifies charges for correctness, makes appropriate changes if errors occur, and completes all computer-generated reports as assigned and notates any account discrepancies for action by management.

Answers phones and transfers calls to appropriate individuals and replies to guest questions.

Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required.

May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.

The position may require a rotating shift schedule. Work hours may be scheduled for anytime during a 24-hour day, 7 days a week.

Performs other related duties as assigned.

Requirements

• Must be at least 18 years old to operate the Point of Sale (POS) System
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment
• Will be considered ALPHA personnel, and therefore subject to work during inclement weather or other states of emergency. This position requires a rotating shift schedule. Work hours may be scheduled for anytime during a 24-hour day, 7 days a week.
• Must be able to communicate clearly and effectively in English, both verbally and in writing.

Qualifications

Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.

Must be skilled in the use of a personal computer and various software programs.

Must possess basic math and reading skills.

Must be able to communicate clearly and effectively both verbally and in writing in English.

Education

This job does not have an education qualification requirement.

Additional information

Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. Spouse Preference does not apply to NF 04 and NF 05 positions. Please clearly identify in your application that you are asking for spouse preference and submit a copy of current PCS orders along with the Military Spousal Preference Request form. Failure to submit current PCS orders with application will prevent spousal preference from being granted.

Some positions have special requirements. In these cases selection is tentative pending satisfactory completion of these requirements. Applicants may be required to provide proof of education, etc. All selections are contingent upon the obtaining of satisfactory employment reference checks.

SELECTIVE SERVICE REQUIREMENT

If you are a male born after December 31,1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please visit the Selective Service web site at https://www.sss.gov/default.htm.

When relocation expenses are authorized to perform a Permanent Change of Station (PCS) with the federal government, the IRS considers the majority of your entitlements to be taxable. Additional information: https://www.dfas.mil/civilianemployees/civrelo/taxableentitlements.html.

Public Trust Background Investigation

Public Trust is a type of background investigation, but it is not a security clearance. Depending on the job, you must complete either the Standard Form 85 (SF85) or 85P (SF85P) questionnaire.

Alternate Application Information

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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