Front Desk Associate/Retail Cashier

Tootsies; Atlanta (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in retail seeks a dedicated Front Desk Associate to provide exceptional customer service in a luxury environment. This role involves building strong relationships with customers, processing transactions efficiently, and ensuring a pleasant shopping experience. The ideal candidate will possess excellent organizational skills, a keen attention to detail, and a motivated attitude. Join a dynamic team where your contributions will enhance customer satisfaction and drive business success. If you're passionate about retail and customer engagement, this is the perfect opportunity for you!

Benefits

Medical Insurance

Vision Insurance

401(k)

Disability Insurance

Qualifications

• Retail experience required, preferably in a luxury environment.
• Excellent organizational skills and attention to detail.
• Motivated attitude with a sense of urgency.

Responsibilities

• Build strong customer relationships by providing friendly service.
• Process payments and issue receipts, refunds, and exchanges.
• Answer customer questions and address complaints promptly.

Skills

Customer Service

Organizational Skills

Interpersonal Communication

Retail Experience

Basic Computer Skills

Education

High School Education or Equivalent

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Tootsies

• Build strong customer relationships by providing time efficient, friendly service.
• Identify correct price of merchandise & ring transactions using the store’s point of sale system.
• Process payment by cash, check, credit card, gift cards, etc.
• Issue receipts, refunds, credits & change due to customers.
• Process merchandise returns and exchanges.
• Calculate payments received & reconcile with total sales & items.
• Ensure integrity of customer information as outlined in the companies Protecting Customer Information Policy, including company passwords and access codes.
• Ensure customer profiles are complete and not duplicated.
• Perform merchandise look-ups, transfers & charge sends for stylists.
• Pull special orders, as needed.
• Re-ticketing: ensure accurate and timely completion of required tag, place merchandise on reticket bar for processing.
• Assist with returning non-purchased merchandise to proper floor location.
• Maintain front desk supplies, ensure area is organized at all times.

Customer Service

• Answer/direct calls pleasantly and promptly.
• Use client’s last name frequently.
• Answer customers’ questions & provide information on procedures & policies in positive manner.
• Address customer complaints & immediately refer to a member of management.
• Constantly engage all waiting customers in conversation (i.e. waiting for transactions to be processed, alterations/holds/special orders pick-up, etc.)
• Ensure customers waiting time is minimal. If time is progressing, seek to get any issue resolved quickly and seamlessly, while ensuring customer is constantly engaged and unaware of any concerns or extended time.
• Offer to contact the customer's "regular or preferred" stylist. If the customer does not have one, ensure they have connected with a stylist.
• Offer customers carry-out service at completion of transaction.
• Bag, box, gift wrap merchandise to the highest level of appearance & care.
• Special projects and other duties as assigned.

Qualifications:

• Retail experience required, experience in a luxury environment preferred.
• Sense of urgency, self-starter and motivated attitude.
• Excellent organizational skills and ability to prioritize tasks.
• High level of attention to detail.
• Excellent interpersonal communication skills.
• Basic computer skills.
• Willingness and ability to work a flexible schedule for a retail business, including Saturdays, evening store events, etc.

Education:

High School education or equivalent.

Equal Opportunity Statement:

Tootsies is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Retail Apparel and Fashion and Retail Luxury Goods and Jewelry

Referrals increase your chances of interviewing at Tootsies by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Get notified when a new job is posted.

Sign in to set job alerts for “Front Desk Associate” roles.

Front Desk Coordinator, West Paces Office

Core Crew (Front Desk & Sales) - Buckhead, GA

Front Desk Agent/Night Auditor-12 Downtown ATL, Autograph Collection, GA

Core Crew (Front Desk & Sales) - Madison Yards, GA

Core Crew (Front Desk & Sales) - Perimeter, GA

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.