Front Desk Associate (Full-time) District Heights, MD

PM Pediatrics; District Heights (MD); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatrics is seeking a Front Desk Associate to welcome families and manage front desk duties. You will coordinate patient registrations, answer questions, and ensure HIPAA compliance while aligning with the clinic's values.

The role requires strong customer service and multitasking abilities in a healthcare setting, with potential travel to another site and flexible scheduling.

Qualifications

• Greet families professionally in person and on the phone.
• Maintain HIPAA compliance and patient records.
• Demonstrate excellent customer service and communication.
• Multitask effectively in a fast-paced environment.
• Flexible schedule with travel to another site may be required.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions to the best of ability and/or seeks clarification.
• Registers all patients and maintains demographics, insurance, and financial information.
• Maintains confidentiality and privacy of all patient accounts per HIPAA guidelines.
• Performs opening and closing duties including stocking and organizing.

Skills

Customer service

Verbal communication

Written communication

Time management

Organization

Critical thinking

Attention to detail

Team player

Healthcare familiarity

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Summary

The Front Desk Associate role is an opportunity for the right candidate to apply his or her professional and personal skills by engaging with families to provide a welcoming, First-class Experience. In addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM.

Description

To perform this job successfully and provide our families with a First-class Experience that is Efficient and Accurate, an individual must be able to carry out each essential job duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Greets families professionally both in person and on the phone.
• Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed.
• Accesses empathy and active listening in difficult interpersonal situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues to ensure timely and complete resolutions.
• Collaborates and communicates with site leadership to facilitate management of complex patient issues.
• Employs PM Pediatric Care’s Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit.
• Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process.
• Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology.
• Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance.
• Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage.
• Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines.
• Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling.
• Executes other duties as assigned.

Qualifications

• Team player that can function independently in a fast-paced environment.
• Intermediate skills with Microsoft Office Suite.
• Ability to work flexible work schedules based on office needs.
• At times, it may require travel to another site within reason.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Quality focused and detail oriented.
• Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change.
• Outstanding time management, organizational, and critical thinking skills.
• Superior situational awareness and ability to successfully react to urgent situations.
• Prior experience in a healthcare environment and knowledge of medical insurance preferred.
• Socially perceptive and ability to relate to children and how they interact with their families.
• Comfortability with routinely shifting demands.
• Navigate multiple computer systems.
• Prior Front Desk, concierge, customer service or other hospitality experience preferred.
• High school diploma or GED.

Compensation

Compensation: $17 - $28/hour

The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.

EEO Statement

PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.

PM Pediatric Care is transforming physical and mental health care for kids and young adults. With nearly 100 locations nationwide, a convenient telehealth offering, partnerships with leading children’s hospitals, and a rapidly growing pediatric mental health program, PM is making a meaningful difference in our communities through the delivery of convenient, compassionate, best-in-class care We’re seeking passionate, skilled professionals who value innovation, impact, and excellence. Join our growing national team and help us revolutionize pediatric healthcare, while building a rewarding career.