Front Desk Associate (Part Time)

Crunch Fitness; Columbus (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading fitness organization is looking for a Front Desk representative to enhance member experience at their Columbus location. The role includes greeting members, selling memberships, and providing excellent customer service while ensuring a welcoming and organized environment. Ideal candidates should have strong customer service skills, fluency in English, and basic computer proficiency.

Qualifications

• Fluent in English with strong reading and writing skills.
• Proficient computer skills are necessary.

Responsibilities

• Sell memberships and greet all members & guests warmly.
• Check in members and handle payments according to procedures.
• Maintain a clean and organized work area, assist in club projects.

Skills

Customer service

Fluent in English

Computer Skills

Job description

Position Title: Front Desk

Reports to: Manager

Compensation: Minimum wage

Requirements: Fluent in English
Proficient reading and writing skills
Computer Skills

Special Skills: Strong customer service skills

Responsibilities:
• Membership Sales.
• Greet all members & guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Facilitate any messages on club software at member check-in.
• Answer phones in courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere which makes members feel welcome.
• Facilitate all member requests or forward to a manager.
• Maintain professional disposition at all times.
• Sell retail products.
• Schedule member services: tanning, etc.
• Facilitate payment of member services in accordance with company procedures.
• Know club facility, services, and schedules.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.
• Follow all policies and procedures in the Employee Handbook.
• Opening and closing duties.

Meetings:
• Monthly or Weekly Department Meetings
• Employee Training Meetings