Front Desk Associate Needed

Q Hotels; Houma (LA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel in Houma is seeking enthusiastic customer service representatives to join their team. The role requires checking in guests, answering phone calls, and assisting with reservations while ensuring a friendly atmosphere. Applicants should have good problem-solving skills and a willingness to work flexible shifts.

Qualifications

• Experience with hotel systems preferred.
• Ability to work under pressure with multiple arrivals and departures.
• Willingness to work all shifts, including weekends and holidays.

Responsibilities

• Check in and out hotel guests in a confident and friendly manner.
• Make new reservations for incoming guests.
• Review arrivals noting special requests and block rooms as necessary.

Skills

Customer Service

Problem Solving

Flexibility

Tools

Opera PMS

Job description

Your day-to-day:

• Review arrivals noting special requests, blocking rooms as needed.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Make new reservations for incoming guest.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Knowledgeable of immediate area, services, attractions, and events.
• Knowledgeable of fire and emergency procedures.
• Use of Opera PMS a huge plus.
• Works well under pressure, dealing with many arrivals and departures within a short period of time.
• Able to accommodate a flexible schedule that may include weekends and/or holidays.
• Familiar with hotel systems and operations and can enter in information accurately.
• Outside-of-the-box thinker who takes initiative to creatively solve problems.

MUST BE WILLING TO WORK ALL SHIFTS!!!!!!!

• 6am-2pm
• 2pm-10pm
• 10pm-6am

Job Types: Full-time, Part-time Pay: $13.00 - $14.00 per hour

• Hotel experience: None needed