Front Desk Associate (Medical Office)

North Carolina Retina Associates; Greenville (NC, SC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a front desk associate to provide exceptional customer service to patients. In this role, you will be responsible for greeting patients, scheduling appointments, and ensuring accurate patient information is maintained. The ideal candidate will possess strong interpersonal skills, be proficient in managing multiple software systems, and have the ability to communicate effectively. This is a fantastic opportunity to join a dedicated team in a supportive environment, where your contributions will directly impact patient care and satisfaction. If you thrive in a fast-paced setting and are passionate about helping others, this position is perfect for you.

Qualifications

• Strong interpersonal skills and ability to communicate effectively.
• Reliable transportation required for travel to multiple locations.

Responsibilities

• Greet and register patients according to established protocols.
• Schedule appointments and collect payments.
• Maintain accurate patient records and respond to inquiries.

Skills

Interpersonal customer service skills

Effective listening

Clear verbal communication

Problem-solving skills

Bilingual – Spanish

Education

High School Diploma or Equivalent

Tools

Multiple software systems

Job description

Job Summary:

The front desk associate works directly with patients and physicians to provide customer service to patients. The front desk associate will gather patient information, schedule appointments, collect payments, and assist with the call center.

Duties and Responsibilities:

1. Greet and register patients according to established protocols.
2. Assist patients in completing all forms and documentation including medical insurance.
3. Ensure patient information is accurate including billing information.
4. Inform patients of medical office procedures and policy.
5. Ensure the availability of treatment information by retrieving and updating patient records.
6. Move patients through appointments as scheduled.
7. Answer incoming calls and assist with inquiries.
8. Schedule patient appointments.
9. Collect payments.
10. Consistent review of physician schedules, with minimal reschedules.
11. Obtain external medical reports and maintain patient records as required by medical professionals.
12. Respond and comply with requests for information.
13. Register patients with copay assistance foundations.
14. Maintain a clean and neat reception area.
15. Additional duties as assigned.

Minimum Requirements:

1. High School Diploma or Equivalent.
2. Strong interpersonal customer service skills, including effective listening, clear verbal and written communication, problem-solving skills.
3. Reliable transportation to travel to practice locations – not just 1 location.
4. Ability to master multiple software systems to input and retrieve data.
5. Ability to master ophthalmology and retina terminology.

Preferred Requirements:

1. Previous experience in a medical practice.
2. Bilingual – Spanish.

Essential Job Functions:

1. Ability to communicate effectively in writing and verbally in person and via telephone.
2. Frequent use of computer terminal to read and write.
3. Frequent bending, reaching, sitting, repetitive hand movements, standing, walking, squatting, pushing, and pulling.
4. Lifting up to 10lbs.

Additional Details:

1. Monday – Friday schedule, and may volunteer to work weekend clinic when offered.
2. Hourly pay (FLSA non-exempt, eligible for overtime).