Front Desk Associate (Medical Office)

NORTH CAROLINA RETINA ASSOCIATES; Greenville (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a Front Desk Associate to enhance patient experience at their medical office. This role involves greeting patients, managing appointments, and ensuring smooth operations at the front desk. The ideal candidate will possess strong customer service skills, effective communication abilities, and a knack for multitasking in a fast-paced environment. Join a dedicated team where your contributions will directly impact patient care and satisfaction. If you thrive in a supportive atmosphere and are eager to learn, this position offers a fantastic opportunity for growth and development.

Qualifications

• Strong interpersonal skills and effective communication are essential.
• Ability to master ophthalmology and retina terminology.

Responsibilities

• Greet and register patients, ensuring accurate information.
• Schedule appointments and collect payments.
• Maintain a clean and neat reception area.

Skills

Interpersonal Customer Service Skills

Effective Listening

Clear Verbal Communication

Problem-Solving Skills

Bilingual – Spanish

Education

High School Diploma or Equivalent

Tools

Multiple Software Systems

Job description

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NORTH CAROLINA RETINA ASSOCIATES provided pay range

This range is provided by NORTH CAROLINA RETINA ASSOCIATES. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $21.00/hr

Job Summary

The front desk associate works directly with patients and physicians to provide customer service to patients. The front desk associate will gather patient information, schedule appointments, collect payments, and assist with the call center.

Duties And Responsibilities

• Greet and register patients according to established protocols.
• Assist patients in completing all forms and documentation including medical insurance.
• Ensure patient information is accurate including billing information.
• Inform patients of medical office procedures and policy.
• Ensuring the availability of treatment information by retrieving and updating patient records.
• Move patients through appointments as scheduled.
• Answer incoming calls and assist with inquiries.
• Schedule patient appointments.
• Collect payments.
• Consistent review of physician schedules, with minimal reschedules.
• Obtain external medical reports and maintain patient records as required by medical professionals.
• Respond and comply with requests for information.
• Register patients with copay assistance foundations.
• Maintain a clean and neat reception area.
• Additional duties as assigned.
  
  

Minimum Requirements

• High School Diploma or Equivalent.
• Strong interpersonal customer service skills, including effective listening, clear verbal and written communication, problem-solving skills.
• Reliable transportation to travel to practice locations – not just 1 location.
• Ability to master multiple software systems to input and retrieve data.
• Ability to master ophthalmology and retina terminology.
  
  

Preferred Requirements

• Previous experience in a medical practice.
• Bilingual – Spanish.
  
  

Essential Job Functions

• Ability to communicate effectively in writing and verbally in person and via telephone.
• Frequent use of computer terminal to read and write.
• Frequent bending, reaching, sitting, repetitive hand movements, standing, walking, squatting, pushing, and pulling.
• Lifting up to 10lbs.
  
  

Additional Details

• Monday – Friday schedule, and may volunteer to work weekend clinic when offered.
• Hourly pay (FLSA non-exempt, eligible for overtime).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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