Front Desk Associate Location: RI-Lincoln-02865 Full / Part Time

OSSG; Lincoln (NE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

401(k) matching

Job summary

Ocean State School of Gymnastics Center in Lincoln, NE seeks a Front Desk Team Member to warmly greet families, handle inquiries, assist with enrollments and payments, and support daily office operations.

You will maintain clear communication between families, coaches, and management, manage records in the class management system on a MAC, and ensure a welcoming lobby. A background check is required by USAG membership.

Qualifications

• Previous front desk, receptionist, or administrative experience preferred.
• Experience with children, families, or youth activities is a plus.
• Strong attention to detail when entering information, taking payments, and updating accounts.
• Ability to handle confidential family, student, and billing information professionally.
• Comfortable learning and using class management software, email, and basic office programs in a MAC system.
• Ability to prioritize tasks during busy class times.
• Professional phone etiquette and written communication skills.
• Ability to work independently while also being part of a team.
• Handle parent concerns with patience, kindness, and professionalism.
• Comfortable enforcing gym policies in a firm but friendly way.
• Flexible availability, including Saturdays as needed.
• Basic math skills for payments, invoices, and account balances.

Responsibilities

• Greet students, families, and visitors in a warm and professional manner.
• Answer phone calls, emails, and parent questions promptly and clearly.
• Assist families with class information, trials, enrollments, billing questions, and schedule changes.
• Help new families understand OSSG programs, policies, and membership options.
• Communicate important information to coaches, managers, and families.
• Maintain accurate records in the customer management system.
• Process payments, update accounts, up sell events/programs and assist with invoices when applicable.
• Keep the lobby/front desk area clean, organized, and welcoming.
• Follow all OSSG policies regarding safety, confidentiality, and customer communication.
• Assist with social media, flyers, or announcements as needed.

Skills

Customer service

Communication

Attention to detail

Cash handling

Office software

MAC systems

Team player

Professional phone etiquette

Patience and kindness

Tools

Class management software

Email

Billing systems

Job description

Benefits

• 401(k)
• Employee discounts
• Paid time off
• 401(k) matching

Ocean State School of Gymnastics Center is looking for a friendly, organized, and dependable Front Desk Team Member to join our OSSG family. This person is often the first face families see when they walk through our doors and plays an important role in creating a welcoming, helpful, and professional experience for all students, parents, and visitors.

Job Summary

The Front Desk Team Member is responsible for greeting families, answering questions, assisting with enrollments, managing phone calls and emails, supporting daily office operations, and helping maintain clear communication between families, coaches, and management.

Responsibilities

• Greet students, families, and visitors in a warm and professional manner
• Answer phone calls, emails, and parent questions promptly and clearly
• Assist families with class information, trials, enrollments, billing questions, and schedule changes
• Help new families understand OSSG programs, policies, and membership options
• Communicate important information to coaches, managers, and families
• Maintain accurate records in the customer management system
• Process payments, update accounts, up sell events/programs and assist with invoices when applicable
• Keep the lobby/front desk area clean, organized, and welcoming
• Follow all OSSG policies regarding safety, confidentiality, and customer communication
• Assist with social media, flyers, or announcements as needed.

Qualifications

• Previous front desk, receptionist, or administrative experience preferred
• Experience working with children, families, or in a youth activity setting is a plus
• Strong attention to detail when entering information, taking payments, and updating accounts
• Ability to handle confidential family, student, and billing information professionally
• Comfortable learning and using class management software, email, and basic office programs in a MAC System.
• Ability to prioritize tasks during busy class times
• Professional phone etiquette and clear written communication skills
• Ability to work independently while also being part of a team
• Ability to handle parent concerns with patience, kindness, and professionalism
• Comfortable enforcing gym policies in a firm but friendly way
• Flexible availability, including Saturdays as needed
• Basic math skills for payments, invoices, and account balances
• Experience with customer service or sales is a plus
• Friendly and welcoming personality
• Commitment to creating a positive experience for every family who walks through the door
• Must be able to pass a Background Check required by our membership with USAG.