Front Desk Associate - Lake Nona

Pet Paradise; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team at a pet care destination where your passion for animals can shine! As a Front Desk Associate, you'll be the welcoming face for pet parents and their furry friends, ensuring a delightful experience from check-in to check-out. This role goes beyond typical front desk duties, offering opportunities for career advancement through unique training programs like the Grooming Academy and Unleashed Leadership Academy. Enjoy perks such as complimentary pet care services and a supportive work environment that values your growth and well-being. If you love pets and thrive in a dynamic setting, this is the perfect opportunity for you!

Benefits

Opportunity for Advancement

Complimentary Pet Day Camp

30 Days of Complimentary Pet Boarding

Discounted Veterinary Care

Fitness Reimbursement

Paid Time Off

401(k) Savings Plan with Company Match

Health, Dental and Vision Insurance

Employee Assistance Program

Qualifications

• 1-2 years in customer service roles preferred.
• Strong communication skills and a cheerful attitude are essential.

Responsibilities

• Welcome pet parents and their pets with a positive attitude.
• Organize and process check-ins and check-outs efficiently.
• Maintain cleanliness of the lobby and assist with pet care.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Education

High School Diploma or equivalent

Job description

Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our Lake Nona resort as a Front Desk Associate.

Starting Rate: $13.00/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)

PERKS AND BENEFITS:

• Opportunity for ADVANCEMENT! You will be eligible to apply for:
• Unleashed Leadership Academy where you can train for that next step in management with opportunities across the Southeast!
• Grooming Academy to become a Groomer!
• STRIVE scholarship programs to become a Veterinary Assistant, Technician or Practice Manager
• Canine Training Program! Learn to become a dog trainer! (We are currently expanding this service across many of our locations)
• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off (both full-time and part-time status)
• 401(k) Savings Plan with Company Match
• Health, Dental and Vision Insurance (full-time status)
• Employee Assistance Program (EAP) with added mental health benefit, available to all employees

ESSENTIAL FUNCTIONS OF OUR FRONT DESK ASSOCIATE INCLUDE:

• This is not your normal front desk job! Get ready to ensure a positive first interaction by welcoming pet parents and their pets (our 'guests') as they enter the resort while smiling and conversing
• Organizing and processing check-ins and check-outs
• Walking our four-legged friends for drop off and pickup and coordinating suite placement while ensuring all needs are met
• Answering incoming phone calls; listening, and responding to voicemails; and responding to emails - all in a timely, problem-solving manner
• Completing cashier and point of sale operations
• Communicating and following through with pet parent and resort leadership requests
• Maintaining cleanliness of the entranceway and lobby, including the restrooms
• Responsible for maintaining, cleaning, and supporting the cat room (per resort routines)
• Acting as a liaison to veterinary service team; veterinary appointment status and arrivals.

QUALIFICATIONS TO BE A FRONT DESK ASSOCIATE:

• One to two years in a customer service role (Customer Service, Call Center, Receptionist)
• Detailed, but can work with a sense of urgency while providing exceptional customer service
• Cheerful, friendly, and a positive team-oriented attitude
• Strong written and verbal communication skills, and attention to detail, especially where documentation is concerned
• Enjoys problem solving in order to provide our guests and customers with a premier experience
• This position requires a considerable amount of physical labor, including pet handling, walking, and standing for long periods of time
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Flexibility to resort schedule needs including days, nights, weekends, holidays, and peak times

WHAT IT IS LIKE TO WORK HERE:

WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding and the benefits we offer are top-notch! We offer career development with our Unleashed Leadership Academy where you can train for that next step in management with opportunities across the Southeast. Or you can expand your skills in pet care in other company-paid training programs. As a team member, you are eligible to apply for (a) our Grooming Academy to become a groomer, (b) our STRIVE scholarship programs to become a veterinary assistant, technician or practice manager, and (c) canine training roles as we expand this service across our many locations. If you have a pet of your own, they can enjoy complimentary Pet Day Camp, Boarding and discounts on grooming and veterinary care at all our locations and clinics. Working with pets is not always easy, but we love what we do and we care about giving you the tools to grow and succeed.

ABOUT PET PARADISE: Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws forbid discrimination because of age, color, race, religion, sex, disability, sexual orientation or national origin. The characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Interested in working for Pet Paradise?
Take the first step by joining our Talent Network today!