Front Desk Associate - Lake Nona

Pet Paradise; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team at a leading pet care destination where your love for animals can shine! As a Front Desk Associate, you'll be the first point of contact for pet parents and their furry companions, ensuring a warm welcome and smooth check-in process. This role is perfect for those who thrive in a fast-paced environment and enjoy interacting with both pets and people. With opportunities for career advancement and a variety of perks, including complimentary pet care services and training programs, you'll find a rewarding career that allows you to grow while making a difference in the lives of pets and their owners. If you're passionate about pets and customer service, this is the place for you!

Benefits

Opportunity for Advancement

Unleashed Leadership Academy

Grooming Academy

STRIVE Scholarship Programs

Canine Training Program

Complimentary Pet Day Camp

30 Days of Complimentary Pet Boarding

Discounted Veterinary Care

Fitness Reimbursement

401(k) Savings Plan with Company Match

Qualifications

• 1-2 years in customer service roles required.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Welcome pet parents and their pets, ensuring a positive first interaction.
• Organize and process check-ins and check-outs efficiently.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Physical Labor

Job description

Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our Lake Nona resort as a Front Desk Associate.

Starting Rate: $13.00/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)

PERKS AND BENEFITS:

• Opportunity for ADVANCEMENT! You will be eligible to apply for:
• Unleashed Leadership Academy where you can train for that next step in management with opportunities across the Southeast!
• Grooming Academy to become a Groomer!
• STRIVE scholarship programs to become a Veterinary Assistant, Technician or Practice Manager
• Canine Training Program! Learn to become a dog trainer! (We are currently expanding this service across many of our locations)
• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off (both full-time and part-time status)
• 401(k) Savings Plan with Company Match
• Health, Dental and Vision Insurance (full-time status)
• Employee Assistance Program (EAP) with added mental health benefit, available to all employees

ESSENTIAL FUNCTIONS OF OUR FRONT DESK ASSOCIATE INCLUDE:

• This is not your normal front desk job! Get ready to ensure a positive first interaction by welcoming pet parents and their pets (our 'guests') as they enter the resort while smiling and conversing.
• Organizing and processing check-ins and check-outs.
• Walking our four-legged friends for drop off and pickup and coordinating suite placement while ensuring all needs are met.
• Answering incoming phone calls; listening, and responding to voicemails; and responding to emails - all in a timely, problem-solving manner.
• Completing cashier and point of sale operations.
• Communicating and following through with pet parent and resort leadership requests.
• Maintaining cleanliness of the entranceway and lobby, including the restrooms.
• Responsible for maintaining, cleaning, and supporting the cat room (per resort routines).
• Acting as a liaison to veterinary service team; veterinary appointment status and arrivals.

QUALIFICATIONS TO BE A FRONT DESK ASSOCIATE:

• One to two years in a customer service role (Customer Service, Call Center, Receptionist).
• Detailed, but can work with a sense of urgency while providing exceptional customer service.
• Cheerful, friendly, and a positive team-oriented attitude.
• Strong written and verbal communication skills, and attention to detail, especially where documentation is concerned.
• Enjoys problem solving in order to provide our guests and customers with a premier experience.
• This position requires a considerable amount of physical labor, including pet handling, walking, and standing for long periods of time.
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs.
• Flexibility to resort schedule needs including days, nights, weekends, holidays, and peak times.

WHAT IT IS LIKE TO WORK HERE:

WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding and the benefits we offer are top notch! We offer career development with our Unleashed Leadership Academy where you can train for that next step in management with opportunities across the Southeast. Or you can expand your skills in pet care in other company-paid training programs. As a team member, you are eligible to apply for (a) our Grooming Academy to become a groomer, (b) our STRIVE scholarship programs to become a veterinary assistant, technician or practice manager, and (c) canine training roles as we expand this service across our many locations. If you have a pet of your own, they can enjoy complimentary Pet Day Camp, Boarding and discounts on grooming and veterinary care at all our locations and clinics. Working with pets is not always easy, but we love what we do and we care about giving you the tools to grow and succeed.

ABOUT PET PARADISE:

Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin. The characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Interested in working for Pet Paradise? Take the first step by joining our Talent Network today!