Front Desk Associate, Hand Therapy Technician

Orthopedic One; Upper Arlington (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is looking for a Front Desk Associate to join their Hand Therapy team. This role involves providing excellent patient care, assisting therapists, and managing scheduling for therapy appointments. Ideal candidates should possess strong customer service skills and a high school diploma, with prior medical office experience preferred for this vital support position.

Qualifications

• Basic computer skills required.
• Prior experience in a medical office preferred.
• Occupational therapy experience is a plus.

Responsibilities

• Assists hand therapists with patient care and ensures timely treatment.
• Conducts clinic support tasks including cleaning and supply management.
• Schedules therapy appointments and manages office communications.

Skills

Customer Service

Communication

Time Management

Education

High School Diploma or Equivalent

Job description

Front Desk Associate, Hand Therapy Technician

This position is responsible for assisting the hand therapists and office staff to provide timely, friendly, and accurate patient care.

Responsibilities and Accountabilities

• Clinic Support: variable based on location and coverage needs
• Communicates with therapists to ensure timely start and setup of patient treatments.
• Cleans and sanitizes all equipment and tables after each patient, completing weekly cleaning tasks.
• Maintains stock and organizes supply inventory, including splint material and handouts, and communicates supply needs.
• Tends to laundry duties and calibrates BTE regularly.

Customer Service/Front Desk Support

• Creates a friendly atmosphere for patients.
• Checks patients into the EMR system and tracks visits.
• Answers and transfers phone calls.
• Reviews patient charts for accuracy before appointments.
• Scans documents into patient charts.
• Completes daily cash reports and faxes documentation as needed.
• Communicates with staff regarding schedules and authorizations.

Scheduling

• Schedules therapy appointments in coordination with physicians and mid-level providers.
• Makes scheduling adjustments as directed.
• Fills in required EMR fields accurately.

Business Office/Billing

• Explains benefits and assists with obtaining authorizations.
• Collects co-payments and payments for self-pay items.
• Ensures proper referral documentation and updates EMR notes.
• Initiates BWC approvals and extensions for BWC patients.

Teamwork

• Provides coverage and assistance proactively.
• Works cooperatively, shares knowledge, and addresses conflicts directly.
• Respects others' work environment and breaks.

Policies and Procedures

• Knows and complies with company policies and procedures.
• Supports leadership in policy implementation.
• Participates actively in training and compliance activities.

Qualifications

• High school diploma or equivalent, basic computer skills, customer service experience required.
• Previous experience in a medical office and EMR systems preferred; occupational therapy experience is a plus.