Front Desk Associate (HA)

The Edge Fitness Clubs LLC; Hamden (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free gym membership

Health benefits

Discounts on Training

Education reimbursement

Career advancement

PTO & Paid Holidays

401K + Life Insurance + LTD + EAP

Job summary

The Edge Fitness Clubs LLC is seeking an energetic front desk associate to deliver outstanding guest service and drive member enrollment. You will welcome guests, answer questions, and guide them through joining the club with a friendly and persuasive approach.

You will manage sales at the POS, maintain knowledge of programs, and strive to meet or exceed monthly sales goals while emphasizing urgency during peak periods and closeouts.

Qualifications

• Energy & enthusiasm
• A passion for fitness
• Ability to work with a sense of urgency
• Ability to work flexible hours, as necessary during closeouts or end of month
• A "roll up the sleeves" mentality
• Proven track record of achieving and/or exceeding sales goals

Responsibilities

• Greet and acknowledge every guest and provide a guest friendly environment
• Strive to improve the member experience, revenues and retention
• Maintain product knowledge about merchandise and services
• Accurately complete sales transactions at POS and manage cash accurately
• Capitalize on phone calls and walk-ins to convert prospects
• Master the tour and convincingly present membership value to potential members

Skills

Customer service

Sales

Urgency

Flexible hours

POS handling

Tools

POS system

Job description

Who We ARE:

When you work at the Best. Gym. Ever, you join the Best. Team. Ever. You'll walk into our clean and spacious gyms with a smile on your face and a pep in your step because you know you are about to change lives! High-five your team and get ready to move quickly! Combine your passion for fitness and love of people into your career at The Edge Fitness Clubs!

What We LOVE:

People. Fitness. Teamwork. Fun. Changing Lives.

What You’ll Do

• Bring The Edge culture to life by ensuring each guest receives outstanding service by providing a guest friendly environment by greeting and acknowledging every guest, saying "hello" and "goodbye", while maintaining outstanding standards.
• Strive to continuously improve the member experience, revenues and retention rates.
• Maintain solid product knowledge and awareness of all product information, merchandise and services.
• Accurately and efficiently complete all sales transactions and maintains proper cash accountabilities at POS registers.
• Understands the opportunities of the business: every phone call, prospects walking through the door, in and out of the club.
• Master the tour and build excitement and value with potential new members to ensure an awesome first impression

What You Will Need

• Energy & Enthusiasm
• A Passion for Fitness
• Ability to work with a sense of urgency
• Ability to work flexible hours, as necessary during closeouts or end of month
• A "roll up the sleeves" mentality
• Proven track record of achieving and/or exceeding sales goals

Key Details

• Competencies: Customer Service Orientation, Product Knowledge Expertise and Results Orientation
• Bring high energy and a passion for fitness while working with urgency, flexibility, and a “roll up your sleeves” mindset to get things done, especially during busy closeouts and month-end periods.
• Cooperate with the Front Desk team on daily and monthly club and individual sales targets by connecting our members to results through our fitness programming, retail products, and club amenities while staying motivated, hands-on, and fully committed to the team’s success.

Why You’ll Love It Here

• Free gym membership so you can lead by example
• Tiered Health Benefits (Medical, Dental, Vision) for you and your family*
• Discounts on Training, Edge Kids, Apparel & Shake Bar
• Education Reimbursement for personal training certifications and ongoing learning
• Career Advancement through leadership training and growth paths
• PTO & Paid Holidays to recharge and live well*
• 401K + Life Insurance + LTD + Employee Assistance Program (EAP)*
• Full time employees

There is a reason our members call us the best gym ever... It’s because we have the best team ever.

Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, Responsibilities and activities may change at any time with or without notice

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled