Front Desk Associate - Full time Part time

Massage Envy; Golden Valley (MN); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Sign-on bonus

Health insurance

401(k) matching

Paid time off

Referral program

Employee assistance

Flexible schedule

Training

Free monthly service

Product discounts

Job summary

Massage Envy Golden Valley is seeking a team member to deliver exceptional customer experiences and promote Total Body Care. Earn $17.00-$18.00 per hour plus tips, bonuses, and commissions, with sign-on potential for full-time roles.

Full-time employees receive employer-paid health plans, 401(k) matching, paid time off, and a flexible schedule. In-house product training, growth opportunities, and a monthly complimentary service are included.

Qualifications

• Provide outstanding customer service and help guests feel valued and understood.
• Educate clients on services and promote products and memberships.
• Schedule services and manage inquiries via phone/email.
• Build and retain a client base through in-person and outreach efforts.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote Total Body Care by educating clients on services and selling Wellness Program.
• Book clients for future services and encourage homecare purchases.
• Support clinic flow by greeting clients, scheduling, answering calls, and responding to emails.

Skills

Customer service

Sales

Multitasking

People skills

Math skills

Computer skills

Tools

POS systems

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Golden Valley, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $17.00-18.00/hourly plus tips, bonuses, and commissions
• Sign on BONUS for full-time employees
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location